HireNetworks · 14 hours ago
Senior Information Technology Manager
Mequon, WI
Full-time
Onsite
Senior Level
5+ years expHireNetworks is seeking a Senior IT Manager to support their double-digit growth goals. This newly created role will oversee the IT Support function, focusing on cloud-based technologies and optimizing IT operations.
ConsultingHuman ResourcesStaffing Agency
Hiring Manager
Judy Protz
Responsibilities
Manage the IT support function in a fast-paced, lean environment, including the onsite and offsite helpdesk, act as the primary point of contact, oversight, and escalation for operational and service delivery issues
Provide administration, network, and security support to the cloud-based SaaS applications (NetSuite, Shopify, HubSpot etc.)
Oversee the relationship with the IT MSP, drive resolution of incidents across the company, working with internal and external stakeholders to ensure prompt follow-up and resolution
Work with key stakeholders including business, operations and support teams, and vendors to provide high quality IT customer service
Own and drive transfer of projects into operations to following project completion
Develop and refine the ticketing system, internal knowledgebase, the end user portal, and work to define quantitative and qualitative performance metrics and SLAs
Continually improve and optimize operational efficiency through process improvement and IT workflow automation
Drive initiatives for operational standardization, automation, and self-service
Report on site metrics on performance, system availability, and incidents/problems to key stakeholders from IT and the business
Manage vendors and hold them accountable for maintaining operational quality of service and contractual obligations
Recruit and build the local IT organization
Qualification
Required
Bachelor's degree in Computer Science, Engineering, or related field with relevant certifications (AWS, Azure, Microsoft 365 Enterprise Administrator, CISM, CISSP, CRISC, ITIL)
3+ years' experience with Microsoft Workplace & Azure platforms and technologies
5+ years of hands-on technical experience, managing networks, help desk, end user computing, and cybersecurity
3+ years' experience administering and supporting cloud-based applications and SaaS solutions like NetSuite, HubSpot, Shopify
Comfortable with a lot of change; show ability to pivot and adapt in a fast-paced work culture
Knowledge of ITSM industry best practices and processes
Technically savvy with cloud-based end-user technologies. Strong ability to learn and scale through process efficiencies and automation
Strong knowledge of Office 365, Windows OS, Active Directory, Azure, and common SaaS services
Skilled in project management of key initiatives, and general troubleshooting
Preferred
Recent experience working in small to medium sized distribution/manufacturing company
A Word resume is preferred when applying
Benefits
Competitive compensation and benefits
Company
HireNetworks
Recruiting, Staffing and Search firm
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Michael Doyle
President
Company data provided by crunchbase