Tines · 1 day ago
Customer Success Engineer II - West
United States
Full-time
Remote
Senior Level
$140K/yr - $150K/yr
5+ years expTines is a company that powers important workflows through an intelligent workflow platform that combines AI, automation, and integration. The Customer Success Engineer II will work closely with customers to help them onboard and expand their use of Tines, while also advising on best practices and collaborating with various teams to ensure customer success.
Artificial Intelligence (AI)Cyber SecurityData IntegrationEnterprise SoftwareSecuritySoftware
No H1B
Responsibilities
Design and Develop Automation Stories in Tines connecting tools together using their APIs
Work closely with customers while they onboard, grow, and expand their usage of the platform
Educate customers on how to get started, refine, and expand their automation use cases
Advise customers on best practices in process automation and optimization
Partner with Customer Success Managers to review the health of customers and develop success plans for your accounts
Communicate customer needs across the organization to ensure that Tines builds the correct roadmap to meet customer needs
Knowledgeable about how to position Tines against other platforms and the common technical challenges of alert overload, disparate tools, and manual processes
Recognize problems with documentation, enablement material, and other resources customers use to learn about Tines
Willing to step in where needed and support multiple teams across the organization: Design, Engineering, Marketing, Sales, etc
As an early stage start-up we're still putting together all of the processes and supports of larger, more mature companies - your input will help us shape them
Qualification
Required
5+ years of experience supporting customers from a technical perspective and helping them to be successful in their on-boarding/or implementation of software tools
A passion for becoming an expert in a software solution like Tines
Curiosity to learn new technologies from both a Tines and customer perspective
Experience reading API docs and using an API to connect tools
Experience scoping and delivering professional services, or similar engagements
A degree in computer science and/or experience with programming or scripting languages
Passionate about supporting customers and helping them automate their repetitive and manual workflows
Preferred
Experience in enterprise security tools is a bonus, but not required
Experience with application deployment using Docker, Fargate, Kubernetes or similar technologies would be an asset, but not required
Fluency in Spanish preferred
Company
Tines
Tines is a no-code workflow automation platform designed especially for security teams.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$271.19MKey Investors
Goldman Sachs Growth EquityFelicisAddition
2025-02-11Series C· $125M
2024-04-24Series B· $50M
2022-10-04Series B· $55M
Leadership Team
Eoin Hinchy
Founder & CEO
Thomas Kinsella
Co-Founder & Chief Customer Officer
Recent News
2026-01-22
2026-01-16
Company data provided by crunchbase