Genesys · 8 hours ago
Account Director - North America
Kentucky, United States
Full-time
Hybrid
Director/Executive
$134K/yr - $236K/yr
12+ years expGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The Account Director is responsible for driving revenue growth in the largest and most sophisticated customers by aligning their business needs with Genesys solutions and managing the sales campaign across the opportunity pipeline.
Artificial Intelligence (AI)Cloud ComputingSaaSSoftware
Responsibilities
Own and grow a portfolio of strategic enterprise accounts, driving new pipeline creation, expansion revenue, and long-term customer value
Lead complex, multi-year enterprise sales cycles from discovery through close, including transactions exceeding $5M in annual contract value
Build and maintain trusted relationships with C-level executives and senior stakeholders, aligning Genesys solutions to customer KPIs and business priorities
Develop and execute territory and account plans to support sustained revenue growth
Coordinate cross-functional teams, including Sales Engineering, Product, Marketing, Partners, and Executive Leadership, to advance opportunities and address customer challenges
Accurately forecast revenue and manage pipeline to consistently meet or exceed sales targets
Advocate for customers internally while identifying upsell and cross-sell opportunities across the Genesys portfolio
Qualification
Required
12+ years' experience of direct, outside sales, quota-carrying role selling enterprise software solutions to highly regulated F500 or equivalent organizations
Experience closing 5m+ ACV transactions
Experience selling Cloud, SaaS and AI-based solutions in the following areas: Virtual Agents, Customer Experience (CX), Cloud Contact Center (CCaaS), Workforce Engagement Management (WEM), Customer Journey Analytics, AI Copilots, Customer Relationship Management (CRM), etc
Proven track record of building executive relationships (C-level), driving innovation and additional software consumption, and growing new pipeline by developing business KPI impacting use cases
Ability to effectively communicate our company's strategic vision and unique capabilities to customers, connecting them to the customers' business, and sharing a compelling plan on how we can help solve the customer's business challenges
Experience developing marketing and prospecting plans for territory growth. Ability to be an advocate for existing customers while driving upsell and cross sell opportunities
Be a 'High Energy', results-oriented achiever and a team player willing to work in a demanding and dynamic environment. Experience with team selling and leading a diverse set of talented individuals towards a common goal within an account
Proven experience understanding customer needs and being able to articulate complex technology solutions
Confirmed ability to lead complex sales cycle, with a track record of successful revenue attainment
Familiarity with the MEDDPIC selling methodology
BS or BA degree or equivalent work-related work experience
Ability to travel up to 50%
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Company
Genesys
Genesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$2.98BKey Investors
Salesforce VenturesPermira
2025-07-31Corporate Round· $1.5B
2021-12-06Private Equity· $580M
2016-07-22Private Equity· $900M
Leadership Team
Tony Bates
Chairman and CEO
Brian Swartz
Chief Financial Officer
Recent News
2026-01-08
2025-12-30
2025-12-27
Company data provided by crunchbase