Biorce · 21 hours ago
Support Engineer
Austin, Texas Metropolitan Area
Full-time
Hybrid
Entry, Mid Level
2+ years expBiorce is a pioneering Healthtech company dedicated to revolutionizing drug development through the power of AI. The Support Engineer role involves maintaining the operational health and performance of cloud infrastructure, troubleshooting incidents, and collaborating with engineering teams to implement solutions.
Artificial Intelligence (AI)BiotechnologyClinical TrialsMedical
Responsibilities
Maintain the operational health, availability, and performance of our cloud infrastructure and customer-facing deployments
Monitor production systems, troubleshoot incidents, and ensure timely resolution of platform issues
Collaborate closely with Software Engineering and Platform DevOps teams to diagnose root causes and implement long-term fixes
Support deployment processes, environment configurations, and release activities across multiple cloud environments
Improve observability through better monitoring, alerting, and logging practices
Assist in documenting operational procedures and enhancing system reliability through continuous improvements
Provide responsive technical support to internal teams and key customers when escalations occur
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience
2–4 years of experience in support engineering, cloud operations, or site reliability
Hands-on experience with cloud platforms (AWS, GCP, or Azure), including common operational services
Familiarity with CI/CD pipelines and deployment workflows
Proficiency with monitoring and logging tools (e.g., Prometheus, Grafana, Datadog, ELK)
Experience troubleshooting Linux-based systems, containers (Docker), and basic networking issues
Strong understanding of production readiness, SLAs, and incident management workflows
Excellent communication skills and the ability to collaborate effectively across engineering and DevOps teams
Preferred
Experience with Kubernetes and infrastructure-as-code tools such as Terraform
Exposure to customer-facing support or onboarding activities
Scripting knowledge (Bash, Python, or similar) for automation of operational tasks
Benefits
Comprehensive private health insurance.
Company-sponsored premium gym membership.
Snacks, beverages, and coffee available daily.
Regular company events to build team spirit.
MacBook and productivity tools provided.
Company
Biorce
Biorce is a medtech startup that develops a clinical AI assistant to enhance clinical trials for both speed and cost efficiency.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$9.56MKey Investors
Norrsken VCGK-Plug and Play Indonesia
2025-07-08Seed· $5.88M
2024-12-03Seed
2024-11-14Seed· $3.68M
Leadership Team
Pedro Coelho
Founder / CEO
Clara Bernardes
Co-founder & CSO
Recent News
2025-11-20
Tech Funding News
2025-07-15
2025-07-09
Company data provided by crunchbase