AEG · 1 day ago
Premium Suites Coordinator (Crypto.com Arena)
Los Angeles, CA
Part-time
Onsite
Entry Level
$25/hr - $25/hr
2+ years expAEG has played a pivotal role in transforming sports and live entertainment for over 20 years. The Premium Suite Coordinator is responsible for coordinating Tunnel Suite services and engaging with VIP clients to ensure a seamless and memorable experience during events.
Card and Board GamesLeisureSports
No H1B
Responsibilities
Support the Sr. Manager, Premium Suites, by serving as a contact for Tunnel Suite Members
Assist in maintaining strong relationships and ensuring all member needs and preferences are met with professionalism and attention to detail
Assist with the booking process for Tunnel Suite Members, including responding to inquiries, contracts, invoices
Serve as the on-site host for all Lakers, Kings, and special events, welcoming VIP Tunnel guests and managing ticket scanning at entrances
Deliver a warm, professional, and seamless arrival experience that sets the tone for a memorable event
Provide event-day assistance to ensure Tunnel Suite Members and their guests receive exceptional service
Coordinate with internal departments such as Premium Operations, Guest Services, and Catering to fulfill requests and resolve issues promptly
Support the setup and delivery of suite amenities, including catering orders, in-suite materials, and any personalized arrangements requested by members
Respond to member requests, including assistance with guest lists, parking, ticketing, and transportation arrangements as needed
Monitor the appearance and cleanliness of Tunnel Suites and promptly communicate any maintenance or service issues to the appropriate departments
Help gather and document member feedback following events to support continuous improvement in service and operations
Assist with payment tracking, invoice follow-up, and account resolution in coordination with the Senior Manager and Finance team
Perform other tasks and provide administrative or event support as assigned by the Senior Manager, Premium Suites, and the Premium Service team
Qualification
Required
Minimum education level of: BA/BS Degree Preferred
Minimum of 2 years of premium/luxury service
Commitment to world class service, being available and building relationships
Excellent people skills, with an ability to interact effectively and in a professional, diplomatic and mature manner not only with members and guests, but with co-workers within the organization
Ability to read, listen and communicate effectively in English, both verbally and in writing
Able to meet tight deadlines and work effectively in a high-pressure environment
Highly organized with good coordinating and project management skills
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
Ability to access and accurately input information using a moderately complex computer system (Microsoft Dynamics CRM, etc.)
Must possess basic computer skills using such programs as Microsoft Word and Excel
Must be able to work extended days and hours (including holidays and weekends) hosting events, client entertainment and other activities as required
Benefits
Part-time: This position may be eligible for benefits (ACA qualification).
Company
AEG
AEG is one of the leading sports and entertainment presenters in the world. AEG, a wholly owned subsidiary of the Anschutz Company, owns,
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Nick Baker
President & Chief Operating Officer, Global Partnerships
Russell Silvers
President & Chief Operating Officer, Global Partnerships
Recent News
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