Phoenix Contact USA · 23 hours ago
Distribution Accounts Specialist
United States
Full-time
Remote
Entry Level
2+ years expPhoenix Contact is a company focused on maintaining customer satisfaction and loyalty. They are seeking a Distribution Accounts Specialist to act as a customer advocate, resolving service requests and collaborating with customers, channel partners, and the sales team to ensure comprehensive support.
Industrial Automation
Responsibilities
Document customer inquiries in CRM system to provide customers and sales team with detailed summary of required action to meet customer needs
Collaborate and communicate with other Phoenix Contact stakeholders to provide unified service experience
Meet job specific service and training goals, while following work processes as defined by management
Allocate-time consistently to utilize training resources to continually improve job skills and knowledge
Continue to build a working knowledge of any customer demographics and industry standards and how they apply specific inquiries
Understand why the customer is asking their questions and learn how to proactively address their next set of needs before they ask
Build a working knowledge of applicable policies and procedures
Learn key stakeholders in other departments
Issue return material authorizations and follow–up with Quality process per Customer request
Prepare and Process order changes, cancellations/additions with follow-up confirmation email to Customer – collaborate with Order Entry when order is still in processing stage
Work with Marketing on pricing requests
Coordinate with manufacturing for completion dates of custom parts per customer requests
Prepare and Process requests for expedites while analyzing data and working with Logistics for improved dates
Assisting the warehouse management and Accounting on invoices and shipping discrepancies
Handling shipping claims with preferred carriers
Special projects as assigned by the Central Services Supervisor
Other duties as assigned by manager
Qualification
Required
Associates degree in Business, logistics, or related field and two years of experience in a customer-facing role. 5 years of experience may be considered in lieu of degree
Willingness and ability to adapt to changing departmental needs including but not limited to schedule changes
Must be able to work with others, build relationships, and involve others in decision making
Exhibits a working knowledge of policies and procedures
Demonstrated ability to accept feedback and make appropriate changes
Ability to exercise flexibility, initiative, sound judgment, and discretion
Excellent organizational, time management, customer service and problem-solving skills while working in an environment with frequent interruptions
Excellent oral/written communication skills
Motivated self-starter with the ability to work autonomously and as part of a team
Ability to analyze and anticipate situations, define problems and objectives, recognize alternatives, formulate solutions and implementation strategies
Ability to meet deadlines and adjust to changing priorities to meet business goals
Proficient computer skills (Word, Excel, PowerPoint)
Demonstrated a basic knowledge of customer demographics and industry standards
Preferred
2 years of experience in a business-to-business sales environment
Benefits
Medical, dental, and vision coverage
401k matching
Generous time off package
16 weeks fully paid maternity leave & 10 weeks fully paid paternity leave
Life insurance
Short & long-term disability
On-site gym access
Health & wellbeing center
On-site café
Walking trails
Tuition assistance
Company
Phoenix Contact USA
About Phoenix Contact Phoenix Contact is a global market leader based in Germany.
1001-5000 employees
H1B Sponsorship
Phoenix Contact USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2023 (4)
2022 (1)
2021 (2)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
David Russo
CFO/Vice President of Finance
Company data provided by crunchbase