UNFI · 1 day ago
TS Technician II - Boise, ID
Providence, RI
Full-time
Onsite
Mid Level
3+ years expUNFI is seeking a TS Technician II to provide advanced technical support for installation-related activities enterprise wide. This role is responsible for ensuring a reliable production environment through effective tracking, monitoring, and servicing of technical needs.
Food and BeverageHealth CareHospitalityOrganic Food
Responsibilities
Assists with the ordering, setup, installation or support of hardware, software, and peripheral equipment or network infrastructures, following design or installation specifications
Tracks and monitors installations or service requests, escalating and reporting any deviations in a timely manner
Performs non-routine problem determination and resolution support for areas of responsibility as required to ensure a reliable production environment
Maintains records of transactions, problems or installation activities and actions taken
Provides system configuration support or technical troubleshooting to enhance equipment performance or respond to customer requests
Effectively addresses and responds to inquiries regarding the operation of software or hardware to resolve problems at a proficient level
Updates training materials and procedures and/or assist with training users in the proper use of hardware or software
Confers with users, reviews technical manuals, or conduct diagnostics to investigate and resolve problems or to provide technical assistance and support
Mentors and guides Technical Service Technician I team members
Performs administrative procedures under the supervision of experienced TS Technicians and/or Supervisors
Performs other relevant duties as required
Qualification
Required
Bachelor's degree in computer science or related field preferred, or equivalent experience
3+ years' experience in similar technical support roles
Strong written and verbal communication skills, customer focus and demonstrated ability to work in geographically dispersed teams
Ability to manage competing priorities effectively
Proficiency in Microsoft Office applications and strong computer skills
Logical thought process and ability to learn new systems, concepts and procedures
Good judgment is required for this position as there may be times when direct supervision may not be immediately available
Ability to lift up to 75 pounds and to stand, walk, bend, stoop, twist, and turn frequently
Benefits
Paid Time Off
Sick Time
Paid holidays and parental leave
401K Program
Medical, dental, vision, life, and accidental death/dismemberment insurance
Short-term and long-term disability insurance program
Flexible Spending Account and/or Health Savings Account
Company
UNFI
UNFI is North America’s Premier Food Wholesaler.
10001+ employees
H1B Sponsorship
UNFI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (2)
2023 (4)
2022 (4)
Funding
Current Stage
Public CompanyTotal Funding
$507.1M2024-04-25Post Ipo Debt· $500M
2014-07-15Post Ipo Equity· $7.1M
1996-11-01IPO
Leadership Team
Sandy Douglas
Chief Executive Officer
Giorgio Matteo Tarditi
President and CFO
Recent News
Digital Commerce 360
2025-12-17
Company data provided by crunchbase