Crew · 16 hours ago
Business Analyst
United States
Full-time
Remote
Entry, Mid Level
$75K/yr - $110K/yr
2+ years expCrew is focused on helping clients achieve operational efficiency through IT project delivery and business process improvement. The Business Analyst will be responsible for eliciting and documenting business requirements, supporting UAT activities, and collaborating with development teams in an Agile environment.
ConsultingInformation Technology
Responsibilities
Elicit, analyze, and document business and functional requirements for billing transformation initiatives
Translate billing and operational needs into user stories, acceptance criteria, and functional specifications
Support end-to-end billing workflows including customer lifecycle, invoicing, adjustments, credits, and downstream impacts
Partner closely with product owners, billing stakeholders, and technology teams to ensure alignment
Support User Acceptance Testing (UAT) activities, including test planning, test case creation, and execution
Validate system functionality against business requirements and acceptance criteria
Log, track, and triage defects in Jira, working directly with development teams to drive resolution
Participate in defect triage sessions and re-testing cycles to ensure release readiness
Work day-to-day with development teams in an Agile/Scrum environment
Actively participate in backlog grooming, sprint planning, stand-ups, reviews, and retrospectives
Maintain clear and up-to-date documentation in Jira and related tools
Serve as a key bridge between business stakeholders and technical teams
Qualification
Required
2+ years of experience as a Business Analyst or Product/Delivery BA
Hands-on experience supporting billing systems or billing-related initiatives
Strong experience writing user stories and acceptance criteria in Jira
Experience supporting UAT and testing activities in Agile delivery environments
Comfort working directly with engineering and QA teams
Strong communication skills and ability to manage multiple stakeholders
Preferred
Experience in telecom, cable, or subscription-based billing environments
Familiarity with billing transformations or system modernization efforts
Experience balancing BA responsibilities with hands-on testing/UAT
Benefits
Comprehensive healthcare package (medical, dental, vision)
Disability and group term life insurance
Health and flexible spending accounts
Utilization bonus
401(k) with match
Flexible time off for salaried employees
Parental leave for salaried employees
Flexible work arrangements
Company
Crew
Founded in tandem with Turnberry Solutions, Crew serves as an innovative talent development program for both Turnberry and our clients by focusing exclusively on high-performing early-career consultants.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Lydia Benge Cloeter
Solution Partner
Company data provided by crunchbase