The Pharmacy Hub · 1 day ago
Client Success Manager
Miami Gardens and Fort Lauderdale, FL
Full-time
Onsite
Mid Level
$70K/yr - $85K/yrThe Pharmacy Hub is a healthcare company focused on delivering essential products directly to patients, collaborating with various healthcare providers. As a Client Success Manager, you will be the primary point of contact for B2B telehealth clients, ensuring their satisfaction and success while onboarding new clients and optimizing their experience.
Health Care
Responsibilities
Guide new clients through onboarding and ensure a smooth transition into our services
Work closely with Operations, Compliance, IT, Finance to properly onboard clients and ensure seamless service delivery. Maintain contacts and follow up with updates
Identify opportunities to expand client accounts and enhance their experience
Effectively communicate product information, policies, and procedures to customers. Schedule routine check-ins with clients
Address client concerns, anticipate their needs, and work cross-functionally to deliver tailored solutions
Provide customers with updates on their order status and resolve any discrepancies when issues arise
Build and maintain positive relationships with customers through exceptional service
Monitor key account metrics and document customer interactions and feedback to improve service quality
Ability to work cross-functionally and solve problems with the ability to anticipate client needs and act proactively
Additional projects and responsibilities may be designated by the supervisor
Qualification
Required
Experience in B2B account management, client success, preferably in healthcare, telehealth, or pharma
Strong communication and relationship-building skills
Data driven decision making skills to track performance and optimize processes
Proven ability to multitask effectively
Proficiency in Microsoft Excel and email communication
Preferred
Familiarity with pharmacy software systems preferred but not required
Customer service experience, particularly in a healthcare or pharmacy setting
Excellent interpersonal and communication skills
Benefits
401(k) with up to 4% matching
Medical, dental, vision and life insurance
Paid time off
Paid public holidays
Company
The Pharmacy Hub
The Pharmacy Hub Provides Turnkey Fulfillment Solutions to Healthcare Companies.
Founded in 2022
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Antoine Mourani
Chief Executive Officer
Recent News
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