Dental Care Alliance · 18 hours ago
Remote AI Patient Access Specialist
United States
Full-time
Remote
Entry, Mid LevelDental Care Alliance is seeking a detail-oriented and execution-focused AI Patient Access Specialist to support the implementation, operation, and ongoing maintenance of AI-enabled patient access tools across supported dental practices. The role involves coordinating AI tool rollouts, maintaining operational data, managing workflows, and supporting vendor relationships to ensure effective AI performance in dental offices.
DentalHealth CareMedical
Responsibilities
Support the rollout of AI patient access tools across offices by coordinating implementation tasks, timelines, and office readiness
Collect, review, and validate required office-level information, including schedules, templates, hours, providers, appointment types, and workflow rules
Maintain implementation trackers, documentation, and status updates to support organized and consistent deployments
Assist with go-live support and post-implementation follow-up to ensure system stability and operational success
Maintain accurate and up-to-date office information within AI systems as schedules, providers, templates, or workflows change
Monitor AI behavior to ensure alignment with approved scheduling standards and operational guidelines
Proactively identify when office changes may impact AI performance and coordinate timely system updates
Ensure changes are documented and communicated appropriately to internal teams and vendors
Monitor AI tools for operational issues, scheduling errors, or workflow breakdowns
Investigate reported issues, identify root causes, and coordinate resolution with internal teams or external vendors
Track recurring issues and assist in process improvements to reduce repeat errors
Escalate complex or unresolved issues to the Senior Director of Schedule Optimization as appropriate
Monitor AI-related dashboards and performance reports for accuracy, trends, and potential concerns
Compile regular performance updates, issue summaries, and operational insights for review with the Senior Director of Schedule Optimization
Support leadership reporting by ensuring data integrity and timely updates
Serve as a day-to-day point of contact for AI technology vendors related to configuration updates, troubleshooting, and issue resolution
Coordinate communication between offices, centralized teams, IT, analytics, and vendors to ensure follow-through on action items
Participate in vendor meetings as needed to support operational execution and issue tracking
Qualification
Required
Detail-oriented and execution-focused
Experience supporting operational projects, system implementations, or technology-enabled workflows
Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously
Proficiency with computer systems and willingness to learn new technologies
Proficiency in Microsoft programs, including Outlook, Teams, Excel, and Word, is required
Ability to work independently in a remote environment
Experience supporting project coordination, change management, or phased rollouts across multiple locations
Project coordination and follow-through
Attention to detail and data accuracy
Operational problem solving
Technology and dashboard proficiency
Clear written and verbal communication
Time management and organization
Ability to work effectively in a fast-paced, changing environment
Preferred
Experience in healthcare, dental, or multi-site service organizations
Familiarity with scheduling systems and patient access workflows
Experience working with Planet DDS Denticon
Exposure to dashboards, reporting tools, or operational analytics
Company
Dental Care Alliance
Management and licensing services to dental practices in Florida.
Founded in 1991
1001-5000 employees
H1B Sponsorship
Dental Care Alliance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-01-16Acquired
2021-03-01Debt Financing
1997-11-04IPO
Leadership Team
James Nick
Chief Operating Officer
David Pegg
Chief Development Officer
Recent News
Globe and Mail
2025-11-26
2025-08-27
2025-05-06
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