ServiceLink · 20 hours ago
Team Lead, Doc Audit - First Mortgage
US-PA-Moon Township
Full-time
Onsite
Mid LevelServiceLink, the unrivaled leader in the mortgage industry, is seeking a proven leader for the position of Team Lead, Doc Audit. This role involves overseeing the Doc Audit Department, ensuring compliance with documentation requirements, and maintaining high standards of customer service and team performance.
Asset ManagementFinancial ServicesInsurance
No H1B
Responsibilities
Process and review all closing related documentation to meet company, client, vendors and borrower requirements
Be responsible for maintaining optimal levels of a Doc Audit Department including auditing incoming and outgoing client documentation packages and meeting the daily operational goals of a team within the department
Serve as the primary contact within the team for any requests or issues
Monitor and review employee time and attendance and conduct employee counseling sessions
Exceptional customer service skills
A penchant for excellence. You will use your strong attention to detail to maintain our quality standards
The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients
Excellent verbal and written communication skills
Review work-in-progress reports to ensure completion of assigned work for all team members
Proficient in ServiceLink operating systems and internal search engines
Communication with outside agencies, clients and borrowers
Research and resolve discrepancies
Print reports from established databases
Maintain accurate records and logs
Review all documentation for 100% accuracy
Knowledge of client, vendor and borrower requirements
Perform duties and responsibilities in a timely manner
Maintain open communication with other team members and team leader
Address inquiries from clients, borrowers, agents, and internal staff in a professional and timely manner
Confirm team’s adherence to client time requirements
Take responsibility for the teams’ accuracy, efficiency, timeliness, and completion of duties
Monitor and review employee time and attendance and conduct employee counseling sessions as needed
Make suggestions to assist with building and maintaining morale
Identify and provide required training, i.e. one-on-one training, classes, and coaching for all team members
Adhere to company policies and procedures
Meet production goals and quality standards as set by management
Perform all other duties as assigned
Typing/Data Entry skills, 45 wpm with a 95% accuracy rate
Possess good communication and customer service skills
Knowledge of Windows software applications
Prior experience as a team member or experience in the real estate, banking, or vendor management industry
Knowledge of real estate terminology
Knowledge of real estate closing document recording process
Must possess good organizational skills, ability to handle multiple tasks simultaneously
Qualification
Required
Exceptional customer service skills
A penchant for excellence. You will use your strong attention to detail to maintain our quality standards
The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients
Excellent verbal and written communication skills
Review work-in-progress reports to ensure completion of assigned work for all team members
Proficient in ServiceLink operating systems and internal search engines
Communication with outside agencies, clients and borrowers
Research and resolve discrepancies
Print reports from established databases
Maintain accurate records and logs
Review all documentation for 100% accuracy
Knowledge of client, vendor and borrower requirements
Perform duties and responsibilities in a timely manner
Maintain open communication with other team members and team leader
Address inquiries from clients, borrowers, agents, and internal staff in a professional and timely manner
Confirm team's adherence to client time requirements
Take responsibility for the teams' accuracy, efficiency, timeliness, and completion of duties
Monitor and review employee time and attendance and conduct employee counseling sessions as needed
Make suggestions to assist with building and maintaining morale
Identify and provide required training, i.e. one-on-one training, classes, and coaching for all team members
Adhere to company policies and procedures
Meet production goals and quality standards as set by management
Perform all other duties as assigned
Must possess good organizational skills, ability to handle multiple tasks simultaneously
Preferred
High School diploma or equivalent preferred
Typing/Data Entry skills, 45 wpm with a 95% accuracy rate
Possess good communication and customer service skills
Knowledge of Windows software applications
Prior experience as a team member or experience in the real estate, banking, or vendor management industry
Knowledge of real estate terminology
Knowledge of real estate closing document recording process
Company
ServiceLink
ServiceLink offers asset management, insurance, and mortgage loan services. It is a sub-organization of Fidelity National Financial.
Founded in 1967
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Azur
Chief Executive Officer
David Holland
Chief Financial Officer
Recent News
2026-01-24
2025-12-13
HousingWire.com
2025-12-12
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