PNC · 1 day ago
Implementation Lead - Commercial Card Services
United States
Full-time
Remote
Mid Level
$55K/yr - $114K/yr
3+ years expPNC is a leading financial services institution, and they are seeking an Implementation Lead within their Card Services organization. This role involves developing customized implementation plans for clients, managing the implementation process, and ensuring effective communication with clients and internal teams.
BankingFinanceFinancial Services
No H1B
Responsibilities
Responsible for developing customized implementation plans for clients. Directs required internal service partners to ensure delivery of service is completed within agreed upon timeframes, with full ownership of end-to-end process
Conduct implementation kickoff with client (in-person or via teleconference) to review project requirements, develop plan of approach, develop customized implementation project plan, directs group of internal resources, assigns roles and responsibilities and determine agreed upon timeframes for completion; regular communication with client and sales to update status and address issues
Manage each implementation as a project from end to end while meeting defined SLAs with a focus on expediting revenue generation
Regular communication with client and PNC sales officers to update status and address issues and to support sales efforts
Lead training sessions with client as needed via webinars, on phone, and in person for one/one interaction on more complex implementations
Qualification
Required
Minimum of 2 years of commercial card and implementation experience
University / college degree, with 3+ years of relevant / direct industry experience
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
Preferred
Analytical Thinking
Change Management
Customer Solutions
Data Analytics
Financial Processes
Organizational Analysis
Storytelling
Waterfall Model
Benefits
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level and years of service
Company
PNC
PNC is a financial service company providing bank deposits products and services to its community.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1975-11-17IPO
Leadership Team
Keith Hayes
SVP, PNC Aviation Finance
M
Michael Gaber
Senior Vice President - Originations
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