Elanco · 17 hours ago
ITSM Architect
Lake County, IN
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expElanco is a global leader in animal health dedicated to innovation and delivering products and services for farm animals and pets. They are seeking an experienced IT Service Management Architect to provide strategic leadership and oversight for their ServiceNow platform, ensuring cohesive integration and governance across IT operations.
ManufacturingPetLogisticsSupply Chain Management
Responsibilities
Define the high-level architecture for the global ITSM landscape, orchestrating the integration of platforms with broader IT operations to ensure a cohesive strategy that meets long-term organizational goals
Lead the continual evolution and improvement of current ServiceNow implementation and deliver enhancements across various modules (e.g., ITSM, ITOM, SAM, HAM, HRSD)
Form part of the ServiceNow Governance Board, establishing platform governance, standards, best practices, and design patterns for ServiceNow development, configuration, and integration
Provide technical leadership and guidance to IT Service Management Development team, ensuring adherence to architectural principles and quality standards
Collaborate with Enterprise Architects, Business Stakeholders, Product Owners, and other IT teams to translate business requirements into robust and scalable technical designs
Oversee the design and implementation of integrations between ServiceNow and other enterprise systems, ensuring data integrity, security, and performance
Ensure the scalability, performance, security, and maintainability of the ServiceNow platform through proactive design and optimization
Conduct technical reviews of proposed solutions and existing implementations, providing recommendations for improvement and risk mitigation
Develop and maintain comprehensive architectural documentation, including design specifications, data models, and integration diagrams
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
8+ years of progressive experience in IT, with at least 5 years in a ServiceNow Architect, Lead Developer, or similar senior technical role
ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD) certifications
Multiple ServiceNow Certified Implementation Specialist (CIS) certifications across various modules (e.g., ITSM, ITOM, SAM)
Deep expertise in designing and implementing solutions across a broad range of ServiceNow modules
Strong understanding of enterprise architecture frameworks and principles
Expertise in platform governance, security best practices, performance optimization, and high-availability design within ServiceNow
Proven experience with complex integrations and data architecture within the ServiceNow ecosystem
Exceptional communication, presentation, and interpersonal skills, with the ability to influence and lead technical discussions at all levels
Strong analytical and problem-solving abilities, with a strategic mindset
Preferred
ITIL v4 Expert or Master certification
TOGAF or other enterprise architecture certification
Experience with large-scale ServiceNow platform upgrades and migrations
Experience with cloud architecture (AWS, Azure, GCP) and their integration with ServiceNow
Familiarity with DevOps practices and automation tools in a ServiceNow context
Experience in a global, multi-instance ServiceNow environment
Technical: ServiceNow Platform Architecture, Enterprise Architecture, Solution Design, Governance, Security Architecture, Performance Tuning, Integration Architecture, CMDB, ITSM, ITOM, SAM, HAM, CSM, HRSD, GRC, JavaScript, APIs, Data Modeling, Cloud Integration
Soft Skills: Strategic Thinking, Technical Leadership, Mentorship, Executive Communication, Stakeholder Management, Visionary, Decision-making, Risk Management, Problem-solving, Innovation, Collaboration
Company
Elanco
Elanco is an animal health company that manufactures and markets a diverse range of products to promote animal health and well-being.
5001-10000 employees
H1B Sponsorship
Elanco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
Funding
Current Stage
Public CompanyTotal Funding
$252.86MKey Investors
AncoraBill & Melinda Gates Foundation
2023-12-30Post Ipo Equity· $250M
2018-09-19IPO
2017-05-24Grant· $2.86M
Leadership Team
Dave Kinard
Executive Vice President Human Resources, Corporate Affairs & Administration
Justine Conway
Global Head of Business Development and External Innovation
Recent News
2026-01-03
2025-12-18
Company data provided by crunchbase