DoorDash · 7 hours ago
Advanced Specialist, NV Merchant Sentiment
Tempe, AZ
Full-time
Onsite
Mid Level
3+ years expDoorDash is a technology and logistics company focused on empowering local economies. They are seeking a Merchant Sentiment Specialist to enhance the experience of New Vertical Merchants by providing support, building relationships, and driving overall merchant success on the DoorDash platform.
AppsDeliveryE-Commerce PlatformsFood DeliveryOnline Portals
Responsibilities
Collaborate with Account Owners weekly and troubleshoot support issues for Managed Merchants in your respective roster, including but not limited to payment issues, portal issues, menu updates, and other advanced support issues
Take inbound contacts from Managed Merchants experiencing real-time—non-live order-related—issues ranging from account log-in support to changes of ownership and more
Build relationships with high revenue/volume Managed Merchant partners by being the primary contact and expert for their support operations. Including participation in quarterly business reviews and other regularly occurring meetings to align on overall Merchant health
Promote retention and overall Managed Merchant success through service and proactive outreach via phone, email, or Zoom calls
Pilot different experiences from time to time to learn how we can invest in our highest value Managed Merchants
Troubleshoot and resolve catalog and inventory issues within our internal bulk tools and Google Sheets
Prioritize and escalate issues in partnership with internal teams
Develop expertise in how DoorDash's systems and resources work and how to use them to promote positive outcomes for our Managed Merchants
Play a key role in improving Managed Merchant experience
Qualification
Required
3+ years of experience in a high-volume support center, customer support, or other high-volume support-related field
Experience providing advisory and partnership-level support through both proactive and reactive interactions with end users
Proficient with Salesforce (or other CRM software), and have the ability to view and interpret dashboards/data
Proficient with G Suite - including GSheets/Excel
Experience in a metric-driven support environment
High School Diploma or GED required
Preferred
Bachelor's Degree preferred
Experience with SQL/Mode is a plus
Benefits
Premium healthcare
Wellness expense reimbursement
Paid parental leave
Company
DoorDash
DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash.
10001+ employees
H1B Sponsorship
DoorDash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (530)
2024 (510)
2023 (413)
2022 (612)
2021 (439)
2020 (126)
Funding
Current Stage
Public CompanyTotal Funding
$5.22BKey Investors
Durable Capital PartnersT. Rowe PriceDarsana Capital Partners
2025-05-27Post Ipo Debt· $2.75B
2020-12-09IPO
2020-06-11Series H· $400M
Leadership Team
Tony Xu
CEO and Co-founder
Stanley Tang
Co-Founder / Chief Product Officer
Recent News
Crain's New York Business
2026-01-24
2026-01-23
Company data provided by crunchbase