NEOGOV · 16 hours ago
Customer Success Specialist I
George DiCiero City & County Building, CO
Full-time
Hybrid
Entry Level
$25.19/hr - $34.07/hr
2+ years expThe City and County of Broomfield is hiring a part-time Customer Success Specialist I to join their IT department. This role involves providing tier I technical support to employees, ensuring excellent customer service, and resolving incidents in a timely manner.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Perform tier-II PC hardware, peripheral, and software support in a network environment
Provide dedicated in-person and over-the-phone IT support to the City and County of Broomfield employees
Provide routine call and incident triage, logging, and classification
Manage and book in-person appointments for mobile device provisioning and general hardware troubleshooting
Resolve calls that are escalated to the tier II team and/or escalate appropriately after further troubleshooting steps are completed
Record accurate information regarding the problem or incident; use judgment to make an initial assessment of the classification level to be assigned to the problem
Identify potential solutions or refer the issue directly to level three or Dev/Ops staff
Qualification
Required
High School diploma or GED equivalent
At least 2 years of experience in supporting all Google and/or Microsoft operating and desktop environments in a professional business environment
At least 2 years of experience in troubleshooting and maintaining hardware, desktop software, and applications in a networked environment
At least 2 years of experience in troubleshooting laptop and desktop PCs running the Windows Operating System (Windows 7, Windows 10, Windows 11)
Exemplary high level of customer service skills
Excellent relationship-building skills with internal teams and external partners
Eagerness to continually learn, adapt, and improve
Excellent written and verbal communication skills and ability to work with a highly diverse set of customers
In-depth knowledge of Google and Windows operating environments
In-depth knowledge of common personal computer software programs including, but not limited to: Google Workspace applications, Microsoft Office applications
In-depth knowledge of PC hardware components and hardware troubleshooting
Must possess and maintain a valid driver's license and safe driving record for continued employment
Must be 18 years or older
Preferred
CompTIA A+
CompTIA Network+
CompTIA Linux+
CompTIA Security+ Certifications
Benefits
Free Recreation Center Pass (Gym & Pool)
Accrued annual leave
Medical, dental, & vision insurance
6% employer retirement match
Wellness discount on insurance premiums available
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase