CONMED Corporation · 1 day ago
Senior Customer Experience Coordinator
United States
Full-time
Remote
Mid, Senior Level
$20.40/hr - $31.11/hr
4+ years expCONMED Corporation is a leader in the medical device industry, and they are seeking a Senior Customer Experience Coordinator. The role involves managing customer orders, providing product information, and ensuring timely shipments while maintaining accurate customer account information.
Information TechnologyMedicalMedical Device
No H1B
Responsibilities
Expedite all rush orders and communicate any delays due to backorders or credit problems with the end user
Determine accuracy of customer account information and process requests for changes as determined necessary
Obtain required information including tax-exempt certificate and credit trade references to establish new accounts or to make changes to existing accounts
Monitor current sales and marketing promotions and ensure that orders are processed according to established guidelines
Research and provide detailed Excel spreadsheets related to sales histories, repair histories and other requested information/reports
Coordinate with shipping companies the issuance of call tags, tracing of shipments, lost or incorrect delivery claims and obtaining proof of delivery
Initiate requests for various warehouses to confirm if shipments were accurate or if a shortage occurred
Assist the sales force in locating product(s) not readily available for shipment
Qualification
Required
High school diploma or Equivalency
Minimum 4-6 years of relevant customer service experience
Basic computer skills
Attention to detail
Sense of urgency to rectify issues and provide excellent customer service
Preferred
Associate's degree
Medical Device Industry experience
Benefits
Competitive compensation
Excellent healthcare including medical, dental, vision and prescription coverage
Short & long term disability plus life insurance -- cost paid fully by CONMED
Retirement Savings Plan (401K) -- CONMED matches your contributions dollar for dollar, with the potential for up to 7% per pay period
Employee Stock Purchase Plan -- allows stock purchases at discounted price
Tuition assistance for undergraduate and graduate level courses
Company
CONMED Corporation
CONMED is a global medical technology company that specializes in the development and sale of surgical and patient monitoring products and services that allow our physician customers to deliver high quality care and as a result, enhanced clinical outcomes for their patients.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$700M2022-05-31Post Ipo Debt· $700M
2012-07-16Acquired
2003-01-01Post Ipo Equity
Leadership Team
Patrick Beyer
Chief Executive Officer
Todd Garner
EVP, CFO
Recent News
2026-01-09
Yahoo Finance
2025-12-08
Company data provided by crunchbase