American Threads · 23 hours ago
Customer Experience Supervisor
Orlando, FL
Full-time
Onsite
Entry, Mid Level
$20/hr - $22/hr
1+ years expAmerican Threads is a multi-location brand that blends West Coast creativity with Southern charm to deliver an elevated retail experience. The Customer Experience Supervisor plays a vital leadership role in driving daily sales, delivering exceptional customer experiences, and ensuring smooth operations while coaching team members and maintaining brand standards.
ApparelFashionLifestyle
Responsibilities
Actively drive daily sales and key performance indicators (KPIs) through exceptional styling and consistent client engagement
Consistently meet and exceed individual and team performance metrics
Support sales tracking and reporting to foster team awareness and accountability
Contribute to in-store events and promotions to increase traffic and drive conversion
Offer timely, constructive performance feedback to leadership to support growth
Possesses strong business acumen. Notices trends in KPI’s and is able to create clear action plans that provide results in order to increase store profitability
Utilizes sales reports on POS to track and analyze business
Create a welcoming, high-energy environment that reflects the brand experience
Coach team members in delivering elevated styling sessions and closing fitting room interactions
Champion reapproach, upselling, and clienteling to maximize conversion
Provide real-time coaching on customer engagement, product knowledge, and service excellence
Drive POS conversions and styling appointments to support customer retention and revenue growth
Deliver elevated, personalized styling sessions as a trusted style authority
Lead fitting room conversion through thoughtful reapproaches, complete looks, and curated product suggestions
Stay informed on new arrivals, fit guides, and trend direction to confidently influence purchases
Mentor team members on foundational styling principles—silhouettes, color theory, and brand voice
Maintain high standards in styling zones, ensuring brand alignment and visual consistency
Lead by example during MOD shifts, modeling best practices in service and performance
Support onboarding by offering hands-on coaching and immediate feedback to new hires
Contribute to daily team check-ins and communicate clear shift objectives
Reinforce dress code, brand voice, and service standards consistently
Cultivate a culture of accountability, positivity, and results across the team
Performs and supervises store opening and closing procedures following American Threads policies. This includes but is not limited to counting funds, opening and closing registers, completing nightly cash deposits, and securing the facility
Assign and oversee sales floor zones based on traffic flow and team strengths
Maintain cleanliness and organization across fitting rooms and the sales floor
Serve as the primary store contact during MOD shifts, escalating issues to leadership as appropriate
Maintain strong product knowledge and support visual merchandising initiatives during shifts
Manages controllable expenses and oversees American Threads loss prevention policies and procedures are being executed
Ensures the adherence to American Threads policies and the safety of store associates and customers
Qualification
Required
High school diploma or equivalent
Minimum 1 year of experience in a retail or fashion-focused sales role
Demonstrated ability to meet or exceed sales goals
Strong communication and time management skills
Ability to lead with confidence and motivate peers
Flexible schedule including weekends, nights, and holidays
Passion for fashion, styling, and customer connection
Must be 18 years of age or older
Able to stand or walk for extended periods (up to 8 hours)
Must be able to lift up to 40 lbs
Frequent reaching, bending, and lifting
Comfortable climbing a ladder when needed
Benefits
40% Employee Discount
401(k) with Company Matching
Health Insurance Options
Paid Time Off (PTO)
Company
American Threads
American Threads is an apparel & fashion company that offers bohemian apparel and handmade gifts.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase