YMCA of Metropolitan Atlanta · 1 day ago
IT Applications and Data Analytics Manager
Atlanta, GA
Full-time
Onsite
Senior Level
6+ years expThe YMCA of Metropolitan Atlanta is a key non-profit organization focused on education, wellness, and community-building. They are seeking an IT Applications and Data Analytics Manager to lead the Salesforce-focused application team and drive data strategy, ensuring effective application deployment and data-driven decision-making to enhance community impact.
Non Profit
No H1B
Responsibilities
Partner with Branches, Finance, Programs, Operations, Marketing, and Fundraising teams to align application solutions with organizational goals and mission impact
Translate technical plans into business value, demonstrating how Salesforce features and data insights improve retention, revenue, forecasting, and cost efficiency
Engage YMCA leaders and stakeholders to understand strategies, challenges, and opportunities for technology-driven improvements
Assess and optimize business systems, analytics platforms, and collaboration tools; identify opportunities for integration, retirement, or replacement
Lead the requirements gathering sessions and prototype new systems or enhancements
Facilitate cross-functional meetings to share challenges and develop unified solutions across teams
Prioritize and sequence projects and work requests; manage delivery timelines
Stay current on technology trends, including AI; evaluate emerging technologies for practical application and governance within YMCA operations
Research new software solutions and monitor updates to existing systems; provide recommendations to support purchasing decisions
Plan, design, develop, and deploy new applications and enhancements to existing platforms
Propose and build real-time dashboards and cross-departmental reports to track KPIs and inform strategic decisions
Deliver scalable, flexible solutions aligned with future business direction
Apply strong project management practices to ensure timely, high-quality delivery
Prepare RFPs and perform cost-benefit analyses to justify technology investments
Create system models, specifications, diagrams, and documentation for development and operations teams
Ensure robust DevOps processes and production readiness for all deployments
Propose and support AI governance policies to ensure ethical, secure, and compliant use of AI technologies across the organization
Collaborate with leadership to identify strategic opportunities for AI adoption that align with YMCA’s mission and operational goals
Communicate the business value of AI-driven insights, such as improving member engagement, donor retention, and operational efficiency
Deliver assignments on time, with high quality and transparency
Provide subject matter expertise and support for enterprise systems, including AI, Data Analytics, Salesforce and Marketing Cloud
Stay current on AI trends and regulatory requirements, assessing feasibility and practical application for YMCA operations
Respond quickly to incidents; perform root cause analysis and implement preventive measures
Collaborate with system administrators to maintain and optimize the Salesforce ecosystem
Maintain accurate documentation and adhere to architecture, security, and governance standards
Ensure solutions operate reliably and are fully supportable by IT and engineering teams
Reduce Help Desk and Member Support Center call volume through proactive system improvements
Maintain an inventory of all YMCA applications; periodically assess technical and operational health to guide future investments
Demonstrate YMCA mission driven values of caring, honesty, respect and responsibility and integrate into work environment and ways of work
Follow organizational policies and procedures as described in YMCA’s Employee Handbook, Ethics Policy and elsewhere
Manage a team of analysts and provides technical and administrative leadership to others
Provides functional leadership to project team members, Business Systems Analysts and Salesforce Sys Admins, third party service providers and interns
Qualification
Required
Bachelor's degree in information systems or computer science, or closely related
6+ years industry experience of 8 or more years is desirable
2+ years of direct people management experience
Experience with the Salesforce ecosystem and marketing cloud
1+ years of experience in Sales Cloud, NPSP or Service Cloud
Experience with Python, R or something similar, prompt building and other data science tools
Workflow and process automation (Salesforce Flow and Microsoft Power Automate or similar)
Software vendor and consultant management
Microsoft Azure: Active Directory, SSO, DevOps, Power BI, SQL, asp.Net, PowerShell Scripting
Microsoft 365: Office, SharePoint, Teams, Forms, Flow, Automate
Thirst for knowledge, intellectual curiosity
Exceptional analytical, conceptual, and problem-solving abilities
Logical and efficient
Thinks critically, evaluates assumptions, and has a keen attention to detail, strong problem solver
Highly self-motivated and directed, and works independently with minimal supervision
Resolve high complexity situations and determine root cause for systemic issues through analysis; proactively identify opportunities for improvement
Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results
Ability to work across, up and down the organization and with service providers
Strong customer-service / user-experience orientation
Excellent interpersonal and consultative communication skills, both in person and written
Strong Application and Change Management experience
Able to dive in and be hands-on as needed
Excellent Team Player
Preferred
Familiarity with agentic AI solutions (e.g. Copilot, ChatGPT) a plus
Certifications: Professional in Business Analysis, Project Management, Salesforce, and Microsoft Azure
Experience in non-profits a plus
Knowledge about the YMCA Movement a plus
Benefits
Excellent benefits
Career opportunities
Company
YMCA of Metropolitan Atlanta
YMCA of Metro Atlanta is an association of volunteers, members and staff, open to and serving all, with programs and services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Parkinson's Foundation
2023-07-25Grant
Leadership Team
Lauren Koontz
President & CEO
Stan Kubis
Chief Technology Officer
Recent News
2023-07-31
Company data provided by crunchbase