OKAYA INFOCOM · 7 hours ago
Enterprise Project Manager
Columbia, SC
Contract
Hybrid
Mid, Senior LevelOKAYA INFOCOM is seeking an Enterprise Project Manager to oversee and support various systems including the Data Operations Hub and Atlassian Suite. The role involves managing teams, ensuring compliance with security standards, and streamlining operational processes to meet agency needs.
ConsultingInformation TechnologySoftware
Hiring Manager
Neel Paul
Responsibilities
Oversees and performs systems administration and support activities for Data Operations Hub, Member Management System, Atlassian Suite , and other supporting systems. To include communication and coordination with vendors, Office of Cyber Security, Enterprise Architecture, etc
Maintains an effective organizational team and motivates diverse staff to accomplish mission critical operations and objectives. These teams perform Production Support, Helpdesk, Interface Support, and Operational activities
Identifies and mitigates operational issues and ensures decisions and actions are well-documented
Handles internal and external escalations and requests and ensures they are satisfactorily resolved, communicating issues and outcomes to appropriate personnel. Ensures work is assigned appropriately and escalations are resolved in a timely and effective manner
Ensures compliance with security (CMS, SSA, etc.) and monitors all findings and recommendations to completion. Serves as SME for system operations during audits and security tests
Works with contract monitor to ensures SLAs are set and monitored
Responds promptly to inquiries and ensures data operations support agency needs
Promotes workforce engagement and a safe, professional, and productive work environment for all team members
Monitors product, support, and maintenance licensing and engages with contract monitors and Bureau Chief to procure and maintain licensing necessary to effectively support the agency's needs for the product
Ensures licensing, infrastructure, and support needs are met
Implements and monitors operational processes including change, release and incident management. Follows Standard Operating Procedures and alerts team when practice differs from SOP
Identifies opportunities to streamline usage and reduce costs
Produces dashboards and reports to communicate system status to leadership
Qualification
Required
Experience in Atlassian Suite
Experience in Release Management
Experience in Incident Management
Ability to oversee and perform systems administration and support activities
Ability to maintain an effective organizational team and motivate diverse staff
Ability to identify and mitigate operational issues
Ability to handle internal and external escalations and requests
Ability to ensure compliance with security standards
Ability to work with contract monitor to ensure SLAs are set and monitored
Ability to respond promptly to inquiries and ensure data operations support agency needs
Ability to promote workforce engagement and a safe, professional, and productive work environment
Ability to monitor product, support, and maintenance licensing
Ability to implement and monitor operational processes including change, release and incident management
Ability to identify opportunities to streamline usage and reduce costs
Ability to produce dashboards and reports to communicate system status to leadership
Company
OKAYA INFOCOM
OKAYA was established in 2006 with the mission to enable success for our partners through trust and commitment.
Founded in 2006
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Akshay Gupta
CEO
Company data provided by crunchbase