Stefanini North America and APAC · 22 hours ago
IT Support Administrator
Monaca, PA
Contract
Onsite
Mid Level
3+ years expStefanini Group is a global provider of outsourcing and IT consulting services, and they are seeking an IT Support Administrator. The role involves providing user support and troubleshooting for IT issues, collaborating with the IS Service Desk, and ensuring compliance with IT policies and standards.
Information TechnologyOutsourcing
Responsibilities
Provide basic end user support for Special Purpose PC's, common configuration topics for standard PC's and smartphones, printing, etc
Using Client system () request and incident tickets. Level 2 technician who would receive tickets in the system from the Level 1 Service Desk
Assist Internal Business Partners in placing orders for hardware and software using the standard Client tools
Qualification
Required
Bachelor's degree or equivalent is required
Exp - 3 to 5 years in IT support Administrator
Excellent Communication Skill: Ability to patiently explain technical concepts to non-technical users
Strong administrative skills
Intermediate level of Microsoft Outlook Mail, Word, Excel, and PowerPoint
Critical thinking skills and problem solving ability
Time management skills
Working as part of a team of people, have experience in a business environment as a Team player
Basic level understanding of Smartphone functionality, setup of email on a phone, initial Phone activation experience
Ability to multi-task and work in a fast paced environment. Handle multiple orders, with interruptions and escalations during the business day, organized to track each order in an organized way to minimize mistakes
Preferred
A good knowledge of Macros and web-based applications: Visual basic knowledge and other web-based applications
Company
Stefanini North America and APAC
Global Tech Consulting Company All in One. Stefanini is a Brazilian multinational company with 37 years of experience and presence in 41 countries.
10001+ employees
H1B Sponsorship
Stefanini North America and APAC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (11)
2023 (13)
2022 (18)
2021 (14)
2020 (12)
Funding
Current Stage
Late StageLeadership Team
Spencer Gracias
CEO, North America/APAC
David Gawenda
Chief Operating Officer NA/APAC Region
Recent News
DBusiness Magazine
2025-12-30
Business News Americas
2025-12-13
2025-11-04
Company data provided by crunchbase