NAVY EXCHANGE SERVICE COMMAND (NEXCOM) · 1 month ago
Customer Service Clerk Part Time w/ benefits
United States-Washington-Oak Harbor
Full-time, Part-time
Onsite
Entry Level
1+ years expNAVY EXCHANGE SERVICE COMMAND (NEXCOM) is a world-class retailer serving active duty and retired military and their families. The Customer Service Clerk performs a variety of duties related to customer service operations, working as part of a sales team to exceed customer expectations.
Information Technology
Responsibilities
Greets and provides specialized services to customers
Performs transactions quickly, efficiently and professionally
Provides layaway services. Explains layaway policies and requirements
Provides refunds, merchandise exchanges, and price adjustments, in accordance with NEX policy
Takes and places customer special orders, as required. Computes cost and takes required deposit. Places orders promptly and follows up regularly with applicable Buyer/Vendor. Advises customer of delivery and updates status of order, as necessary
Monitors status of rain checks issued to customers. Tracks orders and delivery. Advises customers of receipt of merchandise and arranges for pickup/delivery. Adjusts selling price and computes necessary accounting documentation
Assists customers in opening NEXCARD accounts. Provides applications and basic program information. Assists customers with questions regarding their accounts, such as available balances, credit limits, etc. Accepts NEXCARD payments
Becomes knowledgeable in NEX store policies including Richter Merchandising System functions and operation, merchandise returns, price matching, check cashing, rain checks, etc. Is empowered and responsible for resolving customer problems and complaints consistently, tactfully and intelligently, ensuring customer satisfaction as the end result. Nonroutine issues are immediately referred to a higher level associate having authority to resolve the matter
Interacts with customers and coworkers in a friendly and professional manner, which includes adhering to NEX dress codes/uniform standards, and assisting/supporting sales team members to the maximum extent possible
Communicates information to customers knowledgeably and legibly. Follows up on commitments, and handles all details necessary to successfully complete the sales encounter. Thanks customers for their patronage
Reviews stock assortments and communicates regularly with supervisor, store manager, etc. regarding additions, deletions customer preferences, needs, and problems, etc. Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service, job performance, achievement of store/department sales goals, etc
As required, performs cash register transactions. Performs all types of cash register transactions (cash, charge, check, layaway, gift certificate, etc.) in an accurate and procedurally correct manner
Shops the competition to become familiar with commercial sector retail store sales events, policies, best practices, etc
Advises customers of upcoming sales events, and services available throughout the Navy Exchange; such as gift wrapping, engraving, delivery, gift certificates, etc
Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons (internal and external) in order to deter theft
Completes paperwork associated with merchandise/inventory movement, price adjustments, customer returns, cash register operation, etc. accurately and completely
Assists in training new associates in store programs and policies, as assigned
Performs other related duties as assigned
Qualification
Required
1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled
Strong computer skills
Detail-oriented
Ability to work as part of a sales team
Ability to interact with customers and coworkers in a friendly and professional manner
Knowledgeable in NEX store policies including Richter Merchandising System functions and operation, merchandise returns, price matching, check cashing, rain checks, etc
Preferred
Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience
Benefits
Benefits
Company
NAVY EXCHANGE SERVICE COMMAND (NEXCOM)
The Navy Exchange Service Command (NEXCOM) Enterprise encompasses six business lines, boasting a workforce of more than 14,000 associates located around the globe.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
John Best
SVP Chief Financial Officer
Alan Conway
SVP & CIO
Recent News
2025-11-04
2025-08-05
2025-05-01
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