Connections for the Homeless · 15 hours ago
Program Support Specialist
Evanston, IL
Full-time
Onsite
Entry Level
1+ years expConnections for the Homeless has been dedicated to ending homelessness in the community for nearly 40 years. The Program Support Specialist will support the operation of Community Programs, specifically Drop-In services, by assisting participants with their basic needs and collaborating with case managers to implement service plans.
Non Profit
Responsibilities
Assist participants with accessing basic needs, including showers, pantry, clothes, food, hygiene products, etc
Verbally de-escalate situations with and between participants
Ensure that the environment is safe and community-oriented by helping the participants adhere to general and program-specific rules
Engage and collaborate with participants to explore their case management needs and make appropriate referrals
Collaborate with case managers and other program staff (i.e., program manager, nurse, behavioral health specialist) to create and implement service plans to ensure coordination of care for participants
Develop an environment of community and respect among our participants by actively partnering with them to address barriers to connecting with Community Case Manager in their pursuit of housing or other resources
Enter appropriate data, relevant to service provided, into designated systems such as HMIS, Drop In Log and Smart Sheets
May be required to travel between program sites and support transportation of program materials as needed
Arrive on time and prepared for shift, Complete assignments and tasks thoroughly and in a timely manner
Attend and participate in meetings and trainings as expected and required by the agency, including regular supervision and team meetings; daily check in and debriefs; agency meetings; multi-disciplinary case consultation meetings; and internal and external trainings
Ensure the maintenance of a clean environment, both in general communal areas and individual participant rooms
Develop and maintain strong and professional relationships with fellow staff, community partners and participants through effective, and cross-functional, communication and collaboration
Adhere to the Core Values and Code of Conduct for Connections For The Homeless
Available to work all shifts and holidays as assigned
Qualification
Required
High school diploma or equivalent experience
At least one year of professional experience in a behavioral health or social service setting
Computer literacy in Microsoft Word and Excel and in client database usage
Able to work independently and with diverse populations
Effective speaking, writing, and interpersonal skills
Remain on Organization premises during breaks/meal periods and until their replacement arrives, when necessary
Ability to lift and move up to 50 pounds and stand for extended periods of time
Must submit to a criminal background check and motor vehicle record (MVR) check, and either provide evidence of a recent tuberculosis (TB) test or complete one as required
Preferred
Self-starter with the ability to multi-task and think creatively
Able to manage escalated situations with participants
Benefits
Competitive rewards package
Range of benefits, consciously crafted through an equitable lens, to support their well-being and professional growth
Company
Connections for the Homeless
Connections for the Homeless serves people of all ages who are homeless and those who are on verge of losing their home.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.05MKey Investors
Village Treasure HouseMeridian Health Plan
2024-08-05Grant
2024-07-31Grant· $0.05M
Leadership Team
Betty Bogg
Chief Executive Officer
Michael Mallory
Chief Government Relations Officer
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