Matlen Silver · 3 days ago
Major Incident Management Specialist
Charlotte, NC
Contract
Hybrid
Senior Level
$50/hr - $55/hr
5+ years expMatlen Silver is a company that has been delivering solutions for complex talent and technology needs for over 40 years. They are seeking a Major Incident Management Specialist consultant to monitor and support processes designed to identify, triage, and resolve major incidents while minimizing impacts to business operations.
Information TechnologyRecruitingStaffing Agency
Responsibilities
Able to understand and clearly communicate the business impact of incidents and major incidents while ensuring Senior level Teams are kept informed
Prioritize major incidents and assign tasks to service support and delivery resources as required
Manage and drive major incidents with in-house and vendor support teams
Notify to senior leadership and other key stakeholders on the progress of an incident
Vet of various incidents to prioritize and escalate incidents based on business impact
Assist process owners in driving Service Management based best-practices
Ensure proper escalations are made to resolve incidents within SLA targets
Lead, drive, facilitate, and chair all investigation activities, meetings, and conference calls
Form collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed
Qualification
Required
5+ years of Information Technology experience focused in ITIL practices and Major Incident Management processes, ideally within the financial services industry
Strong critical thinker with the analytical skills to lead the triage, management, and resolution process for complex incidents where analysis of situations or data requires in-depth evaluation
Resiliency and confidence dealing with complex situations and people
Demonstrate an ability to manage multiple assignments and prioritize work in a timely manner
Excellent business acumen, able to understand problem management processes, locations, products and services
Company
Matlen Silver
Matlen Silver is a staffing agency for IT firms.
1001-5000 employees
H1B Sponsorship
Matlen Silver has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (10)
2023 (8)
2022 (8)
2021 (17)
2020 (35)
Funding
Current Stage
Late StageLeadership Team
Michele Beilman
Chief Executive Officer
Jimmy De Silver
President & Owner
Recent News
2025-11-19
2024-05-30
2023-12-10
Company data provided by crunchbase