New Castle Hotels & Resorts · 14 hours ago
Operations Intern
Jekyll Island, GA 31527, USA
Internship
Onsite
InternNew Castle Hotels & Resorts is looking for an Operations Intern to assist in various hotel departments. The role involves learning guest services, front desk operations, food and beverage standards, and supporting event coordination while maintaining high standards of service and safety.
Travel
Responsibilities
Approach all interactions with guests and employees in a friendly, service-oriented manner
Maintain regular attendance, as required by the hotel’s needs and the schedule
Maintain high standards of personal appearance and grooming as outlined in the hotel’s employee handbook
Comply at all times with New Castle standards and regulations to encourage safe and efficient hotel operations
Assist with tasks across various departments (Front Desk, Food & Beverage, Housekeeping, etc.)
Keep immediate supervisor informed of any issues or tasks requiring attention
Participate in departmental meetings and provide feedback when necessary
Adhere to all health, safety, and sanitation standards while performing duties
Stay updated on hotel services, promotions, and events
Prepare and organize reports and assist in administrative tasks as required by the department
Other duties as assigned
Participation in special projects or departmental initiatives
Perform any additional tasks to support the operational needs of the hotel
Qualification
Required
Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds frequently to lift, carry, push, pull, or move objects
Ability to bend, stretch, twist, or reach with body and arms
Must be able to stand and/or walk for long periods
Frequent walking between various hotel departments
Ability to work under varying noise levels and environmental conditions
Ability to safely perform tasks with attention to safety protocols and lifting techniques
Must be able to effectively communicate in English, both orally and in writing
Ability to evaluate situations quickly and handle guest concerns, while anticipating and preventing problems
Ability to remain calm and professional during busy times or when handling guest complaints
Ability to handle multiple tasks simultaneously, from guest service to operational duties
Must be able to assimilate complex information and apply it to day-to-day operations
Basic math skills for handling transactions and understanding financial data
Approach all interactions with guests and employees in a friendly, service-oriented manner
Maintain regular attendance, as required by the hotel's needs and the schedule
Maintain high standards of personal appearance and grooming as outlined in the hotel's employee handbook
Comply at all times with New Castle standards and regulations to encourage safe and efficient hotel operations
Assist with tasks across various departments (Front Desk, Food & Beverage, Housekeeping, etc.)
Keep immediate supervisor informed of any issues or tasks requiring attention
Participate in departmental meetings and provide feedback when necessary
Adhere to all health, safety, and sanitation standards while performing duties
Stay updated on hotel services, promotions, and events
Prepare and organize reports and assist in administrative tasks as required by the department
Company
New Castle Hotels & Resorts
New Castle Hotels & Resorts is a hospitality company providing hotel management services.
Founded in 1980
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Judi Scofield
Chief Financial Officer
Jeremy Buffam
Partner
Recent News
Business Journals
2023-03-17
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