Artmac · 2 hours ago
Technical Project Manager (Salesforce Service Cloud & Contact Center)
Dallas, TX
Contract
Hybrid
Senior Level, Lead/Staff
10+ years expArtmac is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to customers. They are seeking a Technical Project Manager to own end-to-end program delivery for call center and customer service initiatives, lead cross-functional programs, and ensure operational readiness.
Digital MarketingInformation TechnologyWeb DesignWeb Development
Responsibilities
Own end-to-end program delivery for call center and customer service initiatives, serving as the single point of accountability from intake through implementation and handoff to operations
Lead cross-functional programs involving Salesforce Service Cloud, contact center platforms, and system integrations to deliver business-aligned outcomes
Partner with business stakeholders, engineering, operations, and vendors to define scope, prioritize work, and drive consensus across teams
Establish and maintain program governance, delivery standards, risk management practices, and executive reporting
Develop and manage program plans, including schedules, dependencies, resources, and milestone tracking across multiple initiatives
Facilitate team meetings, executive reviews, and status readouts, clearly communicating progress, risks, and mitigation plans
Manage program budgets across capital and expense spend, ensuring accurate forecasting and financial control
Identify and mitigate program risks and dependencies, collaborating across teams to protect delivery commitments
Oversee vendor and offshore partner performance, ensuring adherence to SLAs and SLOs post-implementation
Ensure operational readiness through completion of SOPs, runbooks, and support documentation
Mentor project managers and technical leads, contributing to continuous improvement across delivery teams
Qualification
Required
5+ years of experience in Technical Program / Project Management
Strong experience with Contact Center technologies and Salesforce platforms
Proven ability to manage complex, cross-functional programs
Expertise in risk management, budget management, and vendor management
Strong communication, leadership, and influencing skills
Results-oriented with the ability to manage competing priorities
Bachelor's degree or equivalent combination of education and experience
Company
Artmac
Artmac provides Digital, consulting and Management IT services to clients globally - As your trusted partner, let’s reimagine how your business gets done.
11-50 employees
H1B Sponsorship
Artmac has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
2021 (3)
Funding
Current Stage
Early StageCompany data provided by crunchbase