Team Lead - Customer Success jobs in United States
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Kpler · 1 day ago

Team Lead - Customer Success

positionHouston, TX
timeFull-time
remoteHybrid
seniorityMid, Senior Level
date2+ years exp

Kpler is dedicated to helping clients navigate complex markets with ease by providing valuable insights in commodities, energy, and maritime sectors. The Team Lead for Customer Success will oversee a portfolio of key accounts, drive customer outcomes, and manage a team of Customer Success Managers in the AMER region.

AnalyticsBig DataFinanceImage RecognitionInformation TechnologyOil and GasPredictive AnalyticsSoftware

Responsibilities

Lead, coach, and manage a team of Customer Success Managers, fostering high performance and accountability
Attract, develop, and retain top Customer Success talent; oversee hiring and onboarding of new CSMs as needed
Own the renewal pipeline, including forecasting, risk identification, and mitigation planning
Serve as the escalation point for complex renewals and strategic customer relationships
Ensure the book of business is positioned for expansion through strong value delivery and account planning
Act as the voice of the customer, sharing insights and feedback with internal stakeholders to influence product, sales, and strategy

Qualification

Customer Success leadershipSaaSDaaS experienceEnergy sector knowledgeData analysis skillsPeople management skillsCustomer-centric approachTechnical competence

Required

2+ years of experience leading a Customer Success team
Proven experience managing distributed, multicultural team
Demonstrated ability to grow, coach, and develop senior Customer Success Managers
Knowledge of the energy sector
Experience working in a fast-growing SaaS or DaaS environment
Strong people management and leadership skills
Ability to analyze client health data and identify trends to inform action
Technical competence and confidence discussing data-related topics
Highly customer-centric and product-oriented, with a focus on driving measurable outcomes

Company

Kpler

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Glassdoor3.7
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Kpler is a fast-growing data & analytics firm on a mission to facilitate efficient and sustainable trade.
dateFounded in 2014
location
Brussels, Brussels Hoofdstedelijk Gewest, BEL
people-size501-1000 employees
web-link
http://www.kpler.com

Funding

Current Stage
Late Stage
Total Funding
$201.56M
2022-04-13Private Equity· $201.56M

Leadership Team

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Jean Maynier
Co-Founder & CTO
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Recent News

PR Newswire
Kpler announces acquisition of Bridgeton Research Group, expanding capabilities in systematic trading insight
2025-12-15
IndiaTimes
Most Indian oil refiners skip buying Russian crude for December
2025-11-12
IndiaTimes
Q2FY26 profits surge for PSU refiners despite cutting down on Russian crude
2025-11-08
Company data provided by crunchbase