LanceSoft, Inc. · 1 week ago
Client Technology Manager / Network Security Manager
Hampton, VA
Full-time
Onsite
Senior LevelLanceSoft, Inc. is seeking a Client Technology Manager / Network Security Manager to lead all phases of client technology systems lifecycle management. This role involves establishing and maintaining a cyber security posture for client technology assets, leading helpdesk efforts, and managing the day-to-day activities of the technology team.
Information Technology
Responsibilities
Leads all phases of the client technology systems lifecycle management including requirements gathering, equipment selection, software selection, hardware and software deployment and configuration, integration, testing, commissioning, cutover, documentation, and ongoing operation support
In coordination with Cyber Security and Technology Infrastructure leads establishment and maintenance of cyber security posture for entrusted client technology assets and systems through application of sound cyber security engineering principles and best practices implementation
Leads helpdesk monitoring, troubleshooting and resolution efforts
Acts as a final tier of Helpdesk and Client technology issues escalation, performs solution research, testing and implementation
Takes part in the Incident Response activities as per established guidelines
Leads Client Technology Asset Lifecycle Management, including:
Maintenance of hardware and software inventory records
Development and execution of the hardware and software Preventative Maintenance Plans
Assessment of assets utilization, age, cyber security posture, and a recommendation if a corrective actions
Supports Change Management, Configuration Management, Cyber Security Baseline management
Leads Client Technology Team members help desk work order prioritization and execution verification
Follows standard practices for systems documentation
Coordinates with Sr. Director of Technology Services in developing technical solutions and approaches; co-develops policies, tailored procedural documents, and work instructions
Plans and manages the day-to-day activities of assigned sections, activities, and priorities
Assures the most effective use of equipment and software consistent with the Agency’s needs
Leads interviewing, selecting, training, and evaluating staff
Leads cost analysis and cost forecasting in support of reporting requirements
Leads bi-annual Client Technology aspects of the “Board Pick” activities as per established schedule
Manage records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures
Performs all other related duties as required
Qualification
Required
Microsoft Entra ID Identity as a Service platform (Microsoft Azure) for hybrid cloud implementations
Microsoft 365 Software as Service
Enterprise-grade on-prem client technology management tools administration experience, including Active Directory, Group Policy, SCCM; cloud-based management tools
Mobile Device Management system administration; mobile device provisioning concepts
Print and multi-function device administration central management tools
Cyber Security management tools, including endpoint protection, log collection (SEIM), and patch management
Installation, configuration, and maintenance of desktops and laptops running Windows and MAC OS
Microsoft Windows client operating system expertise, including Windows OS image administration, application packaging, and deployment
Audio/Video & Collaboration Systems implementation and operations
Broad understanding of LAN communications, VPN technologies, cloud connectivity, etc
Productivity software administration; line of business software administration
Transit-specific software support
Apply critical thinking to quickly identify problems and implement solutions with minimal downtime
Utilize software and hardware diagnostic tools to identify, diagnose, and repair complex problems affecting system availability and performance. Using logic and wholistic analysis identify the strengths and weaknesses of different approaches
Be able to qualify decisions with solid reasoning and justification. Ability to multitask and perform a multitude of administrative and engineering tasks at one time unsupervised
Effectively collaborate in a team environment or work independently as needed
Provide mentorship to others and perform knowledge transfer as required
Maintain awareness of advances in information technology and developments in cyber security
Communicate effectively both orally and in writing with different business and technology groups
Poses strong work ethic
Company
LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
Founded in 2000
5001-10000 employees
H1B Sponsorship
LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)
Funding
Current Stage
Late StageLeadership Team
Ram Karuppusamy
Chairman & CEO
Simon Dealy
Chief Financial Officer
Company data provided by crunchbase