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Pavion · 1 day ago

MSP Tech Support

Altamonte Springs, FL

Full-time

Onsite

Entry Level

2+ years exp

Pavion is a global leader in providing innovative fire, security, and communication integration solutions across various industries. They are seeking a talented MSP Tech Support to troubleshoot technical issues, manage user accounts, and provide exceptional customer service while responding to IT technical support requests.

Security & Investigations

Responsibilities

Troubleshoot technical issues, user account management, and provide KB articles

Provide advanced technical expertise and commit to customer service

Respond to Ticket Requests for IT Technical Support

Install, configure, and ship hardware

Qualification

CompTIA/Microsoft 365 certificationsActive Directory ExperienceService Desk Telephone managementTicketing management softwareTechnical Proficiency with MicrosoftMacCustomer service experienceSelf Management

Required

High School Diploma

2-3 Years experience customer service in Technical Position

Ability to Self Manage

Preferred

CompTIA/Microsoft 365 certifications preferred

Experience in Service Desk Telephone and ticketing management software

Technical Proficiency with Microsoft and Mac operating systems

Active Directory Experience

Company

Pavion

Pavion Connects and Protects by providing Fire, Security, and Integration solutions to customers in 70+ U.S. locations and 23 countries.

Chantilly, Virginia, US

1001-5000 employees

https://www.pavion.com

Funding

Current Stage

Late Stage

Leadership Team

Dana J. Smith

Chief Human Resources Officer

Derek Van Wagner

Talent Acquisition Partner

Recent News

PR Newswire

Pavion ON-X Revolutionizes Electronic Security Reliability with New Proactive System Monitoring Service

2024-05-24

Security Systems News

Pavion - 'Pillars' of M&A success

2024-05-21

Pavion acquires Integrated Security and Communications | Security Systems

2024-03-05

Company data provided by crunchbase