ENVEA Global · 18 hours ago
Customer Service Manager and Site Lead USA
Orange County, CA
Full-time
Onsite
Senior Level
$150K/yr - $150K/yrENVEA Global is a leading manufacturer of monitoring systems and is seeking a Customer Service Manager and Site Lead to build a motivated service team in the US. The role involves providing leadership, ensuring customer satisfaction, and managing service and integration teams while collaborating with global managers.
Environmental EngineeringManufacturing
Responsibilities
Providing leadership for the US service teams
Form a motivated team delivering good service & support to the ENVEA US customer base
Liaising with other ENVEA managers globally to understand current and future service requirements
Accurate forecasting of revenue
Build an environment of enthusiasm, teamwork, and a common vision
Resource management
Maximising customer satisfaction
Meeting services KPIs
Ensure that service meet quality standards
Ensuring the availability of spares for service work & stock
Monitor financial data and recommend solutions to improve profitability
Ensuring customer expectations are met
Meeting Integration KPIs
Ensure that integration meet quality standards
Monitor financial data and recommend solutions to improve profitability
Ensuring customer expectations are met
Maintain/drive forward QHSE policies & procedures
Liaise with the Orange team to enable accurate workflow and manpower management to ensure orders are delivered within TCQ constraints
Monthly reporting on site performance to the relevant functions within ENVEA
Lead monthly stand up meeting to brief the Orange team on the site & ENVEA’s performance
Qualification
Required
Experience in running/managing service teams with inhouse & remote service engineers
Ideally experience in running service teams in the environmental sector
Some years of experience in management of an operation
Leadership experience
Experience in working with R&D departments
Experience in the interaction between development and production departments
Experience in dealing with external partners such as suppliers or inspection bodies
Good technical understanding
Knowledge of certification processes, procurement and approval processes
A sense of market requirement and requirements of service organisations
Bachelor's degree in in a technical course of study, business management or a related field
Understanding of general finance and budgeting, including profit and loss statements, balance sheets and cash flow management
Excellent communication skills
Use of CRM & ERP systems
Fluent English language skills
Benefits
Benefits
Company
ENVEA Global
ENVEA: Elevating Standards. For Life.
Founded in 1978
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Entrepreneur Venture
2020-06-29Acquired
2009-06-25Post Ipo Equity
2006-01-19IPO
Recent News
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2025-03-19
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