24 Hour Home Care · 1 day ago
Engagement Advisor
El Segundo, CA
Full-time
Hybrid
Entry Level
$26.04/hr - $28.97/hr
1+ years exp24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. The Engagement Advisor is responsible for being the first point of contact with prospective clients and families, engaging leads to understand needs, educate on services, and assess eligibility while coordinating closely with Sales and Operations.
Health CareHome Health Care
Responsibilities
Initiate and manage outreach to leads and referrals via phone, email, and messaging platforms to assess needs and drive engagement
Conduct structured intake conversations and care assessments to gather complete, accurate client and caregiver information
Submit eligibility information to health plans and coordinate communication between clients, plans, and internal teams
Educate prospective clients and families on services, value proposition, and next steps in the intake process
Address objections and concerns using consultative sales techniques to progress clients through the engagement cycle
Maintain timely, accurate documentation of all activity, notes, and outcomes in Salesforce
Collaborate with territory sales representatives and internal stakeholders to ensure aligned handoffs and client experience
Qualification
Required
1–2 years of experience in sales, intake, customer service, or client-facing support roles
Experience engaging clients or customers by phone in a fast-paced environment
Ability to manage multiple conversations, priorities, and follow-ups simultaneously
Comfort working within performance metrics and accountability standards
Strong phone presence with excellent verbal and written communication
Relationship-building and trust-establishment skills
Objection handling and consultative sales mindset
Organization, attention to detail, and disciplined follow-through
Coachable, adaptable, and open to continuous feedback
Proactive, solutions-oriented approach to problem solving
Proficiency with CRM systems (Salesforce preferred) and Microsoft Office
Preferred
Familiarity with regulated environments such as healthcare, social services, or insurance
Company
24 Hour Home Care
One of the largest, most trusted in-home care companies in the nation.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-10-14Acquired
Leadership Team
Ryan Iwamoto
President and Co-Founder
Jacqueline E. Davis ✯ COO, CPA
Chief Financial Officer, CFO | Chief Operations Officer, COO | Vice President, VP | Controller
Company data provided by crunchbase