Pearce Services · 2 hours ago
Customer Enablement Manager
United States
Full-time
Remote
Mid, Senior Level
4+ years expPearce is a leading technology-enabled provider of asset management solutions for mission-critical electromechanical infrastructure throughout North America. As a Customer Enablement Manager, you will be responsible for implementing technology solutions that enhance customer partnerships and drive key performance indicators for the Sales organization.
AutomotiveInformation TechnologyTelecommunicationsWireless
Responsibilities
Develop and contribute to customer account specific plans for implementing technology enabled solutions that add end user value, improve customer experience, and ultimately enable data driven insights for customer assets and industry trends
Review CRM in coordination with Business Development leadership for eligible or optimal opportunities to receive technology enabled solutioning
Establish customer engagement strategies and future product roadmaps
Produce projected results of technology enabled opportunities
Contribute to the design, development, and advancement of Pearce proprietary technology tools and organizational process assets
Coordinate with Business Development and Operations to ensure technology solutions are implemented on specific opportunities with the highest level of efficiency
Mitigate risks on specific projects and programs that are receiving technology solutions, safeguarding project performance and customer satisfaction
Identify areas where processes may be improved and/or efficiencies gained; Develop plans to address; Share technical knowledge and support to other teams to improve quality, safety, and efficiency
Deliver customer demonstrations and assist with customer engagement, ensuring Pearce’s value proposition and appropriate impressions are received by customer engagements
Identify and capitalize on new market opportunities, service offerings, and strategic partnerships to expand Pearce’s capabilities
Generate product and service offering specific documentation, sales collateral, customer support information, and other industry standard product content
Specific duties may vary or evolve over time based on business and client needs
Qualification
Required
4+ years of progressive business operations or related industry experience
3+ years in a customer facing role with direct influence over relationships, work stream management, and account KPIs
Ability to demonstrate leadership and coaching skills acquired through previous experience in a supervisory or managerial role
Concentration of experience in at least one of the following: Project Management, Product Management, GIS Management, Account Management, Innovation, Analytics, Sales Engineering, Asset Management, or Strategy
Familiarity with Field Operations or product driven organizations which perform work in the following sectors: O&M, solar industry/project construction, solar design/development, module/inverter technology, energy assessment, or power marketing/offtake contracting, data center, telecommunications, or transmission & distribution utilities
Familiarity with budgets and financial models
Familiarity with CRM and ERP tool suites (Salesforce ideal but not required)
Working knowledge of GIS Systems and database architecture (ESRI ideal but not required)
Benefits
Comprehensive health benefits including medical, dental and vision insurance
Flexible spending accounts
HSA option
Paid vacation
Paid holidays
Company-matching 401(k) Retirement
Life Insurance
Tuition reimbursement
Professional development training
Company vehicle
Phone
Laptop, or tablet along with all necessary tools and safety equipment
Company
Pearce Services
Pearce Services is a leading provider of repair, maintenance, engineering, installation and expansion solutions.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-11-04Acquired
Leadership Team
Bret Forster
Executive Board Member
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