Anderson Merchandisers · 11 hours ago
Senior Client Services Manager - On-Site
Plano, TX
Full-time
Onsite
Mid, Senior Level
$70K/yr - $80K/yr
3+ years expAnderson Merchandisers, L.L.C. is looking for a Senior Client Services Manager who is passionate about delivering exceptional client experiences while supporting the growth of key business accounts. In this role, you’ll serve as the central connection between clients and internal teams, advocating for client needs and ensuring seamless execution of projects and programs.
Consumer GoodsRetail
Responsibilities
Manage multiple small/medium accounts or one large national account while building strong relationships with key client personnel
Serve as the reliable, go‑to point of contact for clients to foster trust and ensure high customer satisfaction
Conduct regular business reviews to identify new sales opportunities and encourage revenue growth by introducing additional services
Ensure client needs are being met across all internal departments, providing a best‑in‑class service experience
Investigate and resolve client concerns quickly and effectively
Provide ongoing updates to clients on project progress, performance metrics, and upcoming initiatives
Hold monthly meetings with internal stakeholders to discuss key account performance and opportunities
Coordinate cross‑departmental projects to ensure resources are used efficiently and customer satisfaction remains high
Supervise and provide guidance to Project Managers and Senior Project Managers
Monitor incoming orders to ensure accurate and efficient fulfillment
Maintain open communication channels that support collaboration across multiple departments
Contribute strategic insights that strengthen customer support programs
Qualification
Required
3–5 years of account management experience required
Proven ability to utilize the DASH platform
Excellent communication skills with the ability to collaborate cross‑functionally
Strong organizational skills and the ability to consistently meet deadlines
A proactive, solutions‑oriented mindset with a passion for client success
Preferred
1+ years in a management role strongly preferred
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Company
Anderson Merchandisers
Anderson Merchandisers provides in-store solutions and consumer goods.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Michael S. Moore
Chief Executive Officer
Recent News
2025-03-14
Company data provided by crunchbase