Tata Consultancy Services · 11 hours ago
ServiceNow Platform Architect
United States
Full-time
Remote
Senior Level
$150K/yr - $210K/yrTata Consultancy Services is seeking a ServiceNow Platform Architect to lead the design and implementation of comprehensive ServiceNow solutions. The role involves overseeing customization, integration, and optimization of ServiceNow environments while engaging with clients to provide expert recommendations on architecture and process automation.
Business Information SystemsConsultingInformation TechnologyIT Management
Responsibilities
Solution Architecture: Lead the design and implementation of end-to-end ServiceNow solutions, including - ITSM, ITOM- CMDB, Service Mapping, CSDM, and other ServiceNow applications
Customization & Configuration: Oversee the customization and configuration of ServiceNow modules, ensuring best practices and scalability
Integration Design: Architect integrations between ServiceNow and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability
Platform Optimization: Identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows
Governance & Security: Establish governance processes to ensure the integrity, security, and compliance of ServiceNow environments, including the proper management of data, access control, and system configurations
Client Engagement: Act as a subject matter expert, providing advice and recommendations to clients on ServiceNow architecture, process automation, and platform capabilities
ITSM: Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow
ITOM : Experience in multiple End-to-End implementation of ITOM including CMDB processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, Cloud Management, Orchestration)
CMDB Management: Experience with CMDB design, architecture and implementations with a fair understanding of ServiceNow CMDB model and extensions
Integration : Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems
Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP
App Engine : Expertise in Custom module implementations
Working experience on Workflow administration, ServiceNow Reporting, Form/UI configurations, Notifications, data imports, custom scripting
Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features
CTAs/ ServiceNow Certified Candidates Preferred
Qualification
Required
Must Have skills- ITSM, ITOM- CMDB, Service Mapping, CSDM
Lead the design and implementation of end-to-end ServiceNow solutions, including - ITSM, ITOM- CMDB, Service Mapping, CSDM, and other ServiceNow applications
Oversee the customization and configuration of ServiceNow modules, ensuring best practices and scalability
Architect integrations between ServiceNow and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability
Identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows
Establish governance processes to ensure the integrity, security, and compliance of ServiceNow environments, including the proper management of data, access control, and system configurations
Act as a subject matter expert, providing advice and recommendations to clients on ServiceNow architecture, process automation, and platform capabilities
Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow
Experience in multiple End-to-End implementation of ITOM including CMDB processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, Cloud Management, Orchestration)
Experience with CMDB design, architecture and implementations with a fair understanding of ServiceNow CMDB model and extensions
Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems
Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP
Expertise in Custom module implementations
Working experience on Workflow administration, ServiceNow Reporting, Form/UI configurations, Notifications, data imports, custom scripting
Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features
Preferred
CTAs/ ServiceNow Certified Candidates Preferred
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
Founded in 1968
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
Recent News
2026-01-25
Business Standard India
2026-01-25
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