NEMERA · 16 hours ago
IT Intern
Buffalo Grove, IL
Internship
Onsite
Intern
$20/hr - $24/hrNEMERA is a company focused on providing IM administration and support. The IT Intern will manage local site projects, provide first-line IM support, and ensure the effective operation of computer systems at the Buffalo Grove site.
BiotechnologyHealth CareManufacturingMedical Device
Responsibilities
Manage and/or assist with local site projects or other specific tasks
Provide 1st line IM support by actively monitoring the IM ticketing system and prioritizing task execution, ensuring and effective IM service for business remotely or at the desk side
Ensure that the agreed IM and company standards ad policies are utilized to complete tasks
Responsible for day-to-day operation of our computer systems
Within the IM organization, routine contact will be necessary with IM staff, IM managers and Vendors
Complete resolution tasks for incidents and services request with Time Management in minds
Liaise with other IM personnel to ensure seamless ownership until resolution for IT requests that cross team boundaries (Ex: with IM, people from other sites and/pr Vendors)
Contribute to IT support process documentation
Provide knowledge transfer to ender users
Other duties as assigned
Qualification
Required
ACUC User Account Management, unlocking accounts, resetting passwords
Support Microsoft OS, Office software
PC diagnostics and desktop deployments (DELL Laptop/Desktop Hardware Support Experience)
Printer and peripheral devices installation and maintenance (XEROX, HP, Network Printers)
Software installation via media or deployment software
Identify wLAN vs LAN and Client vs Server related issues effectively
Video Conference equipment support
Demonstrable customer service expertise (Prioritize, Time Management, and Escalation of tickets)
Structured, analytical, and problem-solving abilities
Effective verbal, presentation, written and listening communication skills
Preferred
High School Diploma or equivalent
Experience working in a virtual environment
Microsoft back and front office suite certification
Student working towards a bachelor's degree in Engineering and preferably focused on industrial engineering or other related Engineering field
Candidates preferred to have completed their second year of engineering studies and entering Junior or Senior year
High problem-solving skills and self-direction
Company
NEMERA
Nemera is one of the world leaders in the design, development and manufacturing of high quality innovative drug delivery solutions.
Founded in 2014
1001-5000 employees
H1B Sponsorship
NEMERA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (1)
2022 (1)
2021 (3)
Funding
Current Stage
Late StageTotal Funding
unknown2018-10-17Acquired
Leadership Team
Marc Haemel
CEO
Claude Menenteau
VP of Operations
Recent News
Company data provided by crunchbase