Navy Federal Credit Union · 1 day ago
Operations Strategist III
820 Follin Ln SE, Vienna, VA, 22180, US
Full-time
Onsite
Senior Level
$78K/yr - $123K/yr
5+ years expNavy Federal Credit Union is a leading financial institution dedicated to serving its members. The Operations Strategist III will be responsible for organizing and coordinating initiatives to improve operational processes, working closely with stakeholders to deliver solutions and recommendations to enhance business performance.
AssociationFinancial ServicesNon Profit
Responsibilities
Develop, plan, and oversee implementation of solutions to drive the NFCU strategies ensuring processes, systems, operations, quality assessments and service standards are targeted to support superior objectives
Provide advanced strategic analysis and recommendations to assist key decisions made by senior leadership regarding technology, financial market trends, by identifying departments strengths, weaknesses, opportunities and threats
Lead and oversee project teams on most complex initiatives of significant business risk and impact across the organization
Oversee the planning, scheduling, budgeting, and resourcing of projects to scope, identify risk exposure and remediation of non-compliance to standards
Prepare and deliver complex project plans, proposals, schedules, communications, and resource impacts and staff requirements
Analyze and review operational dashboards with project progress, resource allocation, and communication status
Oversee regular project reviews to assess business alignment and identify areas for improvement
Oversee benchmarking standards research including measuring goals against performance, continuous improvement, and potential use of industry-leading vendors and review results
Review processes/programs/services for all functional and operational areas to identify, capture, analyze, assess and recommend improvements to respond to most complex business services/or operation/or member service areas
Identify and collaborate with various levels of staff to accomplish tasks/assignments and recommend and execute most complex process improvements
Review as-needed operations audits noting procedural and other operational deficiencies or vulnerabilities
As a member of the cross functional team, apply Agile/Lean principles to continuously incrementally improve most complex operation strategies for the branch
Monitor key performance indicators, determine gaps in performance metrics, recommend change management techniques for efficiency/quality improvements to most complex processes
Partner with business units to determine benchmarking targets to ensure effective processes are in place, including proactive and reactive initiatives review of assignments, quality assurance, and cross-servicing of operations and services
Provide strategic direction to ensure initiatives are communicated and implemented for all functional and operational business units
Review, recommend, and modify operational objectives and goals that align with division, department and corporate strategies
Provide results of and develop recommendations based on analysis and research of trends in support of most complex projects and initiatives
Lead the change management required for implementation of solutions and define and track measures of success for ensuring new solutions are embraced
Identify most complex operational, training, and service/products goals and create opportunities to join forces across the organization
Ensure consistent, appropriate and fluid communication across the organization
Lead staff in resolution of most complex and/or unique problems
Perform other duties as assigned
Qualification
Required
Expert knowledge of project/process improvement/change management methodologies
Significant experience in using Agile methodologies/principles (Scrum, XP, Lean etc.)
Extensive experience using Change Management tools such as: change impact analysis, change readiness assessment, stakeholder assessment and alignment, communications and training, content design/development
Significant experience in leading large projects/initiatives which have business risk and impact
Advanced in the use of PCs and software applications
Ability to manage multiple activities simultaneously and achieve desired results
Expert skill interacting with staff, management, vendors and members diplomatically and tactfully
Expert research, analytical, and problem solving skills
Advanced verbal, written and interpersonal communication skills to include present findings and conclusions
Expert organizational, and planning and time management skills
Expert skill interpreting, applying and explaining written and oral regulations, instructions, operations, products, procedures
Bachelor's degree in Business Administration, Management, or related field or equivalent combination of education, training and experience
Preferred
Knowledge of NFCU operations, processes and procedures
Working knowledge of Navy Federal policies, procedures, instructions, automated systems software and NCUA policies, instructions and regulations
Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives
5-7 Years of Underwriting Experience Required
Exceptional communication skills (both verbally and in writing)
Expert level knowledge of current Underwriting policies and procedures
Ability to present to large audiences and executive leadership
Ability to present on behalf of Credit Underwriting to internal and external business partners
Experience with independent research and proposal creation
Company
Navy Federal Credit Union
Since 1933, Navy Federal has grown from seven members to over 4 million members. And since that time, their vision statement has remained
10001+ employees
H1B Sponsorship
Navy Federal Credit Union has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (217)
2024 (110)
2023 (106)
2022 (76)
2021 (38)
2020 (19)
Funding
Current Stage
Late StageLeadership Team
Dietrich Kuhlmann
President & CEO
Kara Cardona
Chief Operating Officer
Recent News
Boston Herald
2026-01-23
The Orlando Sentinel
2026-01-22
2026-01-13
Company data provided by crunchbase