OPENLANE · 20 hours ago
Account Coordinator, Impound Team (9 a.m. - 6 p.m.)
United States
Full-time
Remote
New Grad, Entry LevelOPENLANE is a technology company that simplifies the wholesale marketplace for used vehicles. The Account Coordinator for the Impound Team is responsible for providing excellent customer service, supporting the team and Senior Account Manager, and managing client and vendor communications effectively.
AutomotiveE-CommerceElectric VehicleRecreational VehiclesWholesale
Responsibilities
Maintain excellent customer service, strong telephone support and ability to answer or research the answer to client, agent, or customer questions
Identify issues as they arise, facilitate a solution, escalate as needed and follow up to confirm resolution
Assign or reassign recovery vendors as needed
Monitor and process accounts in all internal system queues as directed
Maintain daily and weekly reports per client or management request using Google Sheets
Act as liaison between client, customer and recovery vendor
Utilize knowledge of multiple computer systems, such as the internal operating system, Google products, third party vendor systems and integration partner systems
Maintain a high level of accuracy and productivity in all daily activities
Perform other duties as directed by PAR Management
Prioritize your queue daily to ensure follow-up dates are worked and are completed on time
Complete new queue and new flipper accounts within 24 hours of PAR receiving them
Follow up on approvals and documents with clients every 48 hours
Follow up on all active assignments every 24 hours to ensure the recovery vendor has everything needed and is working to secure the unit
Qualification
Required
High School Diploma or equivalent is required
Previous customer service experience is required
Excellent organizationally and have great communication skills. Must be able to communicate verbally clearly and effectively and in writing
Must be very detailed and be able to document details clearly
Must be able to multi-task, work under pressure, and at a fast pace
Competent in Google products: Google and Gmail
Successful at implementing and assuring adherence to all company policies and procedures
Demonstrative of a commitment to stated values and business ethics
Exhibiting professional excellence and consistently work as a teammate, supporting other members of the team
Preferred
Bachelor's degree is preferred
Collections or recovery experience preferred
Benefits
Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement
Company
OPENLANE
OPENLANE is an online auction company for automotive dealers to buy and sell wholesale vehicles.
Founded in 1997
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$35MKey Investors
Meritech Capital Partners
2011-08-15Acquired
2008-12-31Series Unknown· $10M
2008-05-27Series Unknown· $25M
Leadership Team
Peter Kelly
Chief Executive Officer
Recent News
2026-01-20
2025-11-19
2025-11-12
Company data provided by crunchbase