Subsplash · 2 days ago
Customer Onboarding Specialist
United States
Full-time
Remote
Entry Level
$50K/yr - $55K/yr
2+ years expSubsplash is an award-winning team committed to building The Ultimate Engagement Platform for churches and ministries. The Onboarding Specialist will welcome clients post-sale and curate their onboarding experience to optimize retention and adoption of services.
PhotographySoftware
Hiring Manager
Brooke Meyers
Responsibilities
Providing tailored services for paid implementation clients including but not limited to consulting, building and graphic design
Providing clients with creative direction and solutions to problems via tickets and phone calls and screen sharing
Working closely with the client to curate their onboarding journey and see that apps pass internal review in six weeks or less from signup
Reviewing client apps for quality assurance
Working with your team on new projects and ideas to better the client experience
Troubleshooting complex issues
Qualification
Required
2 years of customer service experience
Experience using systems like Zendesk, JIRA, Asana, and Google Apps
Preferred
Basic coding knowledge
Experience with Photoshop and/or other image manipulation and design programs
Benefits
Generous Paid Time Off
Medical Coverage
Dental Coverage
Vision Coverage
Short and long term disability and life insurance
401k Matching
Professional Development
Top of the Line Equipment
Referral Program
Parental Leave
Family-Friendly Culture
The chance to work side-by-side with thought leaders in emerging tech
Company
Subsplash
Subsplash is a design-centric software company. They are a design studio that creates beautiful user interfaces for anything with a screen.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2025-07-21Acquired
Leadership Team
Steve Testone
Chief Product Officer
Recent News
Morningstar.com
2025-09-17
2025-07-24
2025-07-23
Company data provided by crunchbase