Silgan Containers · 1 day ago
Application Support Technician
Brookfield, WI
Full-time
Onsite
Entry, Mid Level
2+ years expSilgan Containers is America’s largest metal food packaging producer, and they are seeking an Application Support Technician. The role involves becoming an expert in the ProTraQ software suite, providing training and support to end users, and maintaining the enterprise business application across manufacturing locations.
Food and BeverageManufacturing
Responsibilities
Become a foremost expert in the ProTraQ software suite, assisting in the maintenance of Silgan’s enterprise business application across all manufacturing locations
Implement, train, and maintain the ProTraQ system for end users including floor operators, supervisors, and plant management
Ensure consistent implementation of corporate-designated software and associated hardware
Travel for project work and installations (approximately 50–75% domestically and internationally)
Install and configure hardware and software, including barcode scanners and related systems
Provide training to end users on software and hardware functionality
Work with Business Technology teams to resolve issues and perform ProTraQ upgrades at remote sites
Establish strong working relationships with plant management and quality managers to assist in manufacturing process tracking
Demonstrate professionalism, communication excellence, and strong troubleshooting capabilities in both software and hardware environments
Qualification
Required
Bachelor's degree in Information Technology or a related field; OR an Associate's degree plus 2 years of relevant technical support experience
Experience providing end-user training—ideally within a manufacturing environment
Strong working knowledge of Microsoft Office, Windows OS, and basic PC hardware/software troubleshooting
Ability to work independently, with a team, and across levels
Willingness and ability to travel 50–75% (domestic and international) and obtain a U.S. Passport
Preferred
Basic knowledge of ERP systems preferred
Experience with handheld barcode scanners a plus
Secondary language a plus
Benefits
Health, dental, vision, life, disability, and AD&D coverage
Pet insurance
Telemedicine access
Employee perk programs
401(k) plan with employer match (after eligibility period)
Paid time off and holiday schedule
Tuition assistance for professional development and certifications
Company
Silgan Containers
Silgan Containers is a provider of metal food packaging.
1001-5000 employees
H1B Sponsorship
Silgan Containers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Ahmad Monir Jan Sarwary
Electrician & PLC Operator
Mira Jan Faizi
Electrician & PLC Operator
Recent News
2025-08-14
2025-06-12
BizTimes Milwaukee
2025-05-22
Company data provided by crunchbase