Trump International Beach Resort · 7 hours ago
IT Support Technician
Trump International Beach Resorts - Sunny Isles Beach, FL 33160
Full-time
Onsite
New Grad, Entry LevelTrump International Beach Resort is seeking a proactive and detail-oriented IT Support Technician Level 1 to join their team. The successful candidate will provide first-line technical support and help ensure the smooth operation of computer systems in a hospitality environment.
HospitalityHotelLifestyle
Responsibilities
Provide first-line support for hardware and software, and assist the IT Manager with network issues, including troubleshooting and resolving technical problems
Perform and maintain a comprehensive inventory of all IT assets, ensuring the database is always up to date
Assist with the installation, configuration, and maintenance of computer systems, peripherals, and network devices
Support end-users by responding to help desk tickets, diagnosing problems, providing solutions, or escalating issues when necessary
Maintain accurate records of technical issues, resolutions, and IT asset inventory
Work closely with the IT Manager and other departments to ensure optimal system performance and user satisfaction
Provide support for hotel systems such as POS, PMS, back-office systems, and guest-facing technologies
Perform routine maintenance and troubleshooting with cameras setup
Safely move and set up devices (workstation) weighing up to 40 lbs
Provide hands-on support in guest areas, front desk, offices, and back-of-house areas when needed
Qualification
Required
Basic understanding of computer systems, networks, and troubleshooting techniques
Previous experience in Hospitality IT environments is highly desirable
Familiarity with hotel systems such as Oracle/Micros POS, PMS systems, printers, scanners, and guest network environments is a strong plus
Cable Management & Rack Experience: Proficient in organizing and managing cables at user stations, including experience with rack installations and patch panels
Familiarity with operating systems and platforms such as Windows, tablets, and common enterprise software applications
Must be comfortable working in a fast-paced, 24/7 hospitality operation environment where downtime impacts guests and operations
Strong communication skills with the ability to provide clear and polite instructions to end-users and leadership
Ability to work independently and as part of a team
Good customer service mindset and professional attitude
Preferred
Relevant certifications are a plus
Company
Trump International Beach Resort
Trump International Beach Resort offers luxury resort, stay and hospitality services.
Founded in 2003
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase