Blue Cross Blue Shield of Wyoming · 5 hours ago
Member Services Representative 1
Member Center, Cheyenne WY
Full-time
Hybrid
New Grad, Entry LevelBlue Cross Blue Shield of Wyoming is a not-for-profit health insurer committed to providing better health care for the people of Wyoming. The Member Services Representative will ensure best-in-class service to members and providers by responding to inquiries, researching issues, and connecting individuals with necessary resources.
Health Care
No H1B
Responsibilities
Ensure best-in-class service to our members, providers, and members of the general public
Respond to questions and research issues that members may have
Connect members with the resources they may need
Serve as a "Brand Ambassador" within the local community and/or geographical region
Invest in learning the products and services offered by BCBSWY
Handle phone contact with people who may be experiencing emotional situations
Access and utilize multiple systems to respond and research member/provider inquiries
Apply solid judgment as to when to escalate issues if needed
Qualification
Required
Earned High School diploma or equivalent
Prior experience with accessing multiple database systems
Dedication to customer service
Ability to handle phone contact with people who may be experiencing emotional situations
Comfortable accessing and utilizing multiple systems to respond and research member/provider inquiries
Ability to apply solid judgement as to when to escalate if needed
Benefits
Best-In-Class Health Insurance at minimal to no-cost for BCBSWY employees!
Medical
Dental
Vision
401(k)
Life insurance
Paid time off (PTO)
10 paid holidays in addition to PTO annually
8 paid volunteer hours
Various wellness programs
Dress for Your Day!
Company
Blue Cross Blue Shield of Wyoming
Blue Cross Blue Shield of Wyoming is an insurance company providing health insurance plans and claim services.
Founded in 1945
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Diane Gore
President and CEO
Rick Schum
President &CEO
Company data provided by crunchbase