TBG | The Bachrach Group · 1 week ago
Leasing Customer Support Specialist Entry Level
United States
Full-time
Remote
New Grad, Entry LevelThe Bachrach Group (TBG) is a New York-based staffing and recruiting agency dedicated to providing tailored staffing solutions. They are seeking a Leasing Customer Support Specialist to engage with potential residents through various communication channels, converting inquiries into property tours and providing exceptional customer service.
B2BCrowdfundingFinancial ServicesHuman ResourcesInsuranceStaffing Agency
Responsibilities
Respond promptly to incoming calls from potential prospective residents, converting inquiries into property tours, while offering personalized assistance to create memorable interactions
Provide excellent customer service to all incoming calls, reflecting our commitment to exceptional experiences
Pay meticulous attention to detail when entering prospect contact information into CRM, ensuring accuracy for follow-up purposes as well as adding notes in each guest card to allow effective communication between on-site staff and contact center agents
Direct calls to the appropriate department, property, or team member based on prospect requests, ensuring efficient routing of calls
Between calls, National Leasing Specialists will manage and respond to the CRM queue, ensuring timely and accurate follow-up with prospects
Perform additional duties as assigned based on individual property needs, showcasing flexibility and a willingness to contribute to the team's success
Conduct weekly or bi-weekly follow-up calls with properties to inquire about any property specials
Actively participate in a positive team environment through teamwork, communication and excellence in service; communicate regularly with leaders of the department
Qualification
Required
Weekend availability required, including Sundays
Prior experience in customer service, property management, or call center is a plus
Strong communication and interpersonal skills
Customer service-oriented with the ability to provide a positive experience over the phone
Detail-oriented and accurate data entry skills
Ability to sit at a workstation for long periods of time
Ability to multitask while on the phone to operate multiple software while reducing dead air during customer interactions
Excellent project management, organizational, and time management skills
Company
TBG | The Bachrach Group
For over 50 years, TBG has stood as a leader in the staffing and recruiting industry.
Founded in 1974
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Scott Bachrach
Chief Operating Officer
Evan Price
District Director- Long Island
Recent News
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