Cisco · 7 hours ago
Senior Escalation Engineer
RTP, North Carolina, US
Full-time
Hybrid
Senior Level
$137K/yr - $200K/yr
7+ years expCisco is revolutionizing how data and infrastructure connect and protect organizations in the AI era. They are seeking a Senior Escalation Engineer to lead the resolution of critical customer escalations and to support customer-facing teams by delivering technical solutions that enhance customer success.
Communications InfrastructureEnterprise SoftwareHardwareSoftware
Responsibilities
Take ownership, lead, and drive resolution of critical customer escalations
Proven experience in routing technologies, including design, implementation, and troubleshooting of complex routing networks
Apply analytical skills to solve high-complexity product and network problems
Support Cisco customer-facing teams and provide deployment project status updates
Act as a trusted advisor to customer facing teams and customers, understanding their business needs and delivering technical solutions that drive customer success
Identify systematic issues, initiate and drive resolution of long-term solutions to improve customer experience and product stability
Drive innovation and improvements in routing technologies and operational processes to enhance network performance and reliability
Develop and maintain technical documentation, troubleshooting guides, and training materials to support team and customer enablement
Stay updated on new technologies and products in the Service Provider market segment
Qualification
Required
Bachelor's degree in STEM with 7+ years of network engineering experience
Proven experience working with protocols: BGP, OSPF, ISIS, EVPN, BFD, Segment Routing, IPv4/IPv6, MPLS TE/FRR, L2/L3VPN, RSVP, Multicast (v4/v6)
Demonstrated experience working projects with a focus on routing and network infrastructure
Experience with Linux and open-source technologies
Demonstrated experience in network engineering roles, with demonstrated expertise in routing technologies, troubleshooting and resolving complex routing and network issues
Preferred
CCIE Routing or CCIE Service Provider certification
Familiarity with Cisco's internal organization and ecosystem
Master's degree in STEM
Experience with IOS XR platform architectures (Cisco 8000, NCS5500/5700, ASR9K, NCS540, NCS560)
Practical knowledge of AI concepts and applications
Benefits
Medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
Paid parental leave
Short and long-term disability coverage
Basic life insurance
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year
Flexible vacation time off program
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward from one calendar year to the next
Optional 10 paid days per full calendar year to volunteer
Annual bonuses subject to Cisco’s policies
Performance-based incentive pay
Company
Cisco
Cisco develops, manufactures, and sells networking hardware, telecommunications equipment, and other technology services and products. It is a sub-organization of Cisco Press.
10001+ employees
H1B Sponsorship
Cisco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1238)
2024 (1231)
2023 (1273)
2022 (2127)
2021 (1991)
2020 (1173)
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-02-13IPO
Leadership Team
Chuck Robbins
Chair and CEO
Carl Solder
Chief Technology Officer - Cisco System Australia/New Zealand
Recent News
2026-01-22
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2026-01-22
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