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Mountain West Bank · 2 days ago

Corporate Core Applications Engineer

Spokane, WA

Full-time

Onsite

Mid Level

$53.95/hr - $80.91/hr

Mountain West Bank is a regional bank holding company providing commercial banking services across multiple states. They are seeking a Corporate Core Applications Engineer to serve as a subject matter expert for Jack Henry technologies, improve internal controls, and manage bank and customer information effectively.

Financial Services

Responsibilities

Support and maintain operational applications in design, testing and improvement of applications that form part of IT Services

Support the organization's business processes by helping to identify functional and manageability requirements for Jack Henry software

Identify skills required to support various Jack Henry applications for the business

Contact vendors for support information as necessary

Provide support for various applications, including being a liaison between the users and the vendors

Provide Tier 3 Support within the Jack Henry Application Suite

Assist in developing, implementing and maintaining policies, procedures and associated training plans for application administration and system administrators

Analyze system or application usage and plan for growth or increases in application system capacity

Work with management to help establish service level agreements with end users

Work with banks and departments to understand information and reporting needs

Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts

Work closely with Data Center personnel to ensure proper functionality and availability of Jack Henry systems and applications

Qualification

Jack Henry Application SuiteCore System OptimizationApplication AdministrationTier 3 SupportCommunication SkillsProblem-Solving Skills

Required

Serve as the subject matter expert for applying Jack Henry technologies

Drive adoption, utilization and ongoing improvements with Jack Henry Application Suite

Provide training to bank users on IT Products and Services as it relates to the Jack Henry Application Suite

Responsible for planning and coordinating the processes required for the provision of user applications, systems and integration among these applications

Apply proven communication and problem-solving skills to guide and assist the user group on issues related to the design, development, and deployment of mission-critical information

Work closely with the individual banks to ensure that the current Jack Henry Applications are meeting current needs

Oversee the Core System Optimization process within the department

Work with the Data Center Manager to ensure Information Technology aligns better with the business needs of the various bank divisions

Occasionally travels to bank locations to evaluate various problems and provide solutions as related to Jack Henry applications