IT Field Engineer - Managed Service Provider jobs in United States
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IT Company · 1 month ago

IT Field Engineer - Managed Service Provider

positionPhoenix, AZ, US
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

IT Company is an Arizona-based managed service provider delivering IT solutions with a dedicated team of skilled support staff. They are seeking an IT Field Engineer who will be responsible for diagnosing and resolving technical issues, managing service tickets, and providing both remote and on-site support to clients.

Cloud InfrastructureData CenterNetwork SecurityOutsourcing
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H1B Sponsor Likelynote

Responsibilities

Diagnosing and resolving technical issues for users quickly and efficiently
Managing service tickets from start to finish
Monitoring and maintaining client backups
Delivering remote and on-site support, with access to a company vehicle
Working closely with teammates to solve problems and share solutions
Keeping documentation up-to-date as client networks evolve
Staying in regular contact with your team about job status, location, and client needs
Participating in after-hours on-call rotations (every 5 weeks) and supporting project work

Qualification

Windows PC operating systemsWindows Server ManagementMicrosoft 365 AdministrationFirewallSecurity SolutionsActive DirectoryNetworking fundamentalsDocumentation skillsCustomer serviceTroubleshooting abilitiesCommunication skillsOrganizational skills

Required

At least 5 years' experience in IT service roles
Excellent documentation and communication skills
Strong troubleshooting abilities and a solid grasp of networking fundamentals
Proficiency with Microsoft Office applications
Hands-on experience with Windows PC operating systems
Solid understanding of Microsoft Office Suite
Windows Server Management
Microsoft 365 Administration
Firewall and Security Solutions
Windows Remote Desktop Services
Email filtering solutions
Security Solutions
Active Directory and change management
Basic VOIP concepts

Company

IT Company

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IT Company offers internet security and privacy protection software for home and business users.
dateFounded in 2004
location
Zlotniki, Swietokrzyskie, POL
people-size11-50 employees
web-link
https://www.itcompany.pl

H1B Sponsorship

IT Company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (1)

Funding

Current Stage
Early Stage

Leadership Team

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Maciej Pokrzywiński
CEO
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Company data provided by crunchbase