HOME/LIFE SERVICES INC. · 21 hours ago
Regional Director of Operations – Shelter Services
NYC Metro Area
Full-time
Onsite
Lead/Staff, Director/Executive
$130K/yr - $150K/yr
5+ years expHome/Life Services Inc. is a community-based human services organization focused on improving the economic and social health of families affected by homelessness. The Regional Director of Operations will oversee the management of the Social Services division, including Shelter Operations and People and Culture, while collaborating with senior management on operational and people strategies.
Non-profit Organization Management
Responsibilities
Hire and supervise new Shelter Directors
Assist with the daily management of senior staff within shelters as well as other key roles including all Clinical Supervisors (LCSWs)
Assist with the Performance Counseling and Action Plans of senior leaders as well as other shelter staff. Ensure that managers and supervisors are well-versed in the Agency’s counseling process
Liaison with the Chief Operating Officer on all shelter operations and activities
Liaison regularly with NYC’s Department of Homeless Services and its representatives
Assist in the implementation and upholding of Agency policies and procedures
Ensure that company ethics and values are represented at the shelter level by Program Directors and supervisors
Assist in the opening of new facilities
Manage and disseminate company-wide communications as needed
Recording quality issues and maintaining documentation of inspections, results, and recommendations
Ensure all documentation meets agency standards and is in compliance with DHS
Review case files and client records to ensure all documentation is completed
Generate reports to conduct audits and collaborate with Quality Assurance
Participate in the development of a clinical care model across the organization’s portfolio
Develop training guides for all clinical care workers
Facilitate clinical trainings for new hires and quarterly for tenured agency staff
Assist in the hosting of workshops and leadership meetings
Mentor and train clinical team members
Provide leadership and oversight to Program Directors for daily operations at all sites to ensure efficiency, safety, and alignment with agency values
Develop and enforce operational policies and procedures
Promote a culture of equity, accountability, and compassion
Ensure the appropriate supervision and performance management is given to Program Directors
Represent the Organization at community meetings, presentations, etc
Conduct regular internal audits of assigned facilities to ensure readiness for external inspection by the City and State
Collect, analyze, and summarize facility weekly activity reports for review by COO
Assist with ensuring all shelters are meeting quarterly and yearly targets set forth by DHS
Identify and implement solution-based action plans when targets are not achieved
Improving best practices: Establishing and improving company best practices for clinical care
Must be able to report to work as scheduled during any emergency (essential employee)
Qualification
Required
Must be an exceptionally effective written and verbal communicator
5+ years in an Operational Management role
Impeccable attention to detail
Proven track record of successfully managing the operations and people of a multi-unit business
Preferred
Experience working in Shelter preferred
Company
HOME/LIFE SERVICES INC.
Home/Life Services, Inc.
Founded in 1995Brooklyn, New York, US
501-1000 employeesFunding
Current Stage
Late StageCompany data provided by crunchbase