Insight Global · 4 hours ago
Help Desk Analyst
St Joseph, MI
Full-time
Onsite
New Grad, Entry Level
$15/hr - $20/hrInsight Global is seeking a Help Desk Analyst to support CED – Electrical Distributor. The role involves providing first level technical support for POS software installations and user account management, while working alongside other helpdesk agents to assist over 750 locations.
EmploymentHuman ResourcesRecruitingSales
Hiring Manager
Daniella Ericson Marshall
Responsibilities
You will be working alongside other helpdesk agents to support their 750+ locations
You will be taking around 30 inbound calls a day and making outbound calls when needed
You will provide first level technical support for anything related to their POS software installations, setting up printers, creating user accounts with Active Directory, etc
On-the-job training will be provided for the first 1-2 weeks with a member of the Help Desk team
Shifts are determined on seniority
May change after contract duration, but candidate need to be flexible to any shift time
Current opening is 11 am - 8 pm
This role will be part of their Management Training Program
Giving employees the opportunity to work with different teams in order to determine which division they'd like to join
This is a great opportunity to expand one's skillset within a growing industry
Qualification
Required
Bachelor's or Associate's Degree
Strong Customer Service Skills
Willing to work 8 hour shift M-F from 11 am to 8 pm
Must be able to work on W2
Preferred
Call Center Experience
Previous IT experience
Windows 10
Active Directory
Strong knowledge or working experience with Windows 7 and XP
Printer and/or network connectivity knowledge
Company
Insight Global
Insight Global provides top talent and staffing solutions that help job seekers find careers in healthcare, finance, IT, and government.
Founded in 2001
1001-5000 employees
H1B Sponsorship
Insight Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (281)
2024 (164)
2023 (75)
2022 (17)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2010-07-01Acquired
Leadership Team
Jared Streppa
President Of Company’s Technology Division
Recent News
Maryland Daily Record
2025-09-26
Company data provided by crunchbase