O.C. Tanner · 4 hours ago
Client Success Manager
SLC Metro Area
Full-time
Hybrid
Mid LevelO.C. Tanner is seeking a Client Success Manager to serve as a trusted advisor and subject matter expert for key strategic clients. This role focuses on ensuring seamless solutions while maximizing value through technology and operational expertise, driving adoption and long-term client satisfaction.
Cloud InfrastructureConsultingDatabaseEmployee BenefitsHuman ResourcesInformation TechnologyIT ManagementSoftwareTraining
Responsibilities
Foster trust and collaboration with clients, acting as a true partner and advisor
Build strong relationships that drive adoption, satisfaction, and measurable success
Navigate evolving client needs with agility and confidence
Adapt communication style to diverse stakeholders, both internal and external
Remain resilient when managing client situations, maintaining professionalism and focus
Apply strong technical acumen to translate complex concepts into actionable strategies
Bridge technology and business objectives to deliver seamless solutions
Adapt quickly to new tools, technologies, and changing environments
Demonstrate flexibility in implementing solutions under shifting priorities or constraints
Manage multiple initiatives simultaneously while ensuring timely and successful delivery
Maintain focus and effectiveness under pressure, demonstrating resilience in dynamic situations
Anticipate challenges and proactively develop solutions to keep projects on track
Adjust plans and timelines smoothly in response to unexpected changes without compromising quality
Stay composed and solution-oriented during high-pressure deadlines or resource limitations
Exhibit strategic thinking to align solutions with long-term client goals
Inspire confidence and clarity when guiding cross-functional teams
Embrace change and lead others through shifting priorities with adaptability and composure
Encourage flexibility and innovation within the team to adapt to evolving business needs
Qualification
Required
Strong technical acumen
Exceptional project management skills
Strategic thinking
Ability to solve complex problems
Ability to balance multiple priorities in a fast-paced environment
Relationship building skills
Ability to act as a trusted advisor
Ability to drive adoption and deliver measurable success
Resilience and adaptability
Ability to navigate evolving client needs and shifting priorities
Ability to maintain focus under pressure
Ability to adapt communication style to diverse stakeholders
Ability to manage multiple initiatives simultaneously
Ability to anticipate challenges and proactively develop solutions
Ability to adjust plans and timelines in response to unexpected changes
Ability to stay composed and solution-oriented during high-pressure deadlines
Company
O.C. Tanner
O.C. Tanner is an IT company that develops employee recognition strategies and rewards programs using cloud technology.
Founded in 1927
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Scott Sperry
President and CEO
Jonathan Olson
Chief Technology Officer
Recent News
2025-11-09
2025-09-12
Company data provided by crunchbase