DO & CO AG · 12 hours ago
Key Account Manager
Detroit, MI
Full-time
Onsite
Mid, Senior Level
$85K/yr - $90K/yr
3+ years expDO & CO AG is a leading force in the luxury global gourmet entertainment industry, specializing in airline catering and event catering. The Airline Account Manager will serve as the primary point of contact for airline clients, ensuring operational needs are met and coordinating catering requirements while maintaining high standards of quality and compliance.
CateringEvent ManagementEventsFood and BeverageHotelTravel
Responsibilities
Ensure accurate updates of airline account specifications across departments to meet client needs
Assist airlines in determining operational service needs and set up flight-related requirements
Serve as the primary point of contact for airline clients, resolving operational issues promptly
Coordinate catering requirements with airlines, ensuring specifications are met and providing timely performance reports
Oversee distribution of catering information to relevant departments, ensuring deadlines and requirements are met
Conduct monthly inventory checks and assist with menu changes and SPML specifications
Manage the flow of food, ensuring tray-setting, packaging, and distribution are completed on time
Ensure products and trolleys meet quality standards, verifying meals are correctly prepared, packed, and assigned
Maintain compliance with food safety and hygiene regulations, addressing any issues with relevant teams
Supervise flight coordinators and food packers, ensuring proper handover of catering to aircraft crew
Identify and implement improvements to processes and procedures to enhance operational efficiency and customer care
Train, develop, and discipline staff while appraising performance to optimize team productivity and adherence to safety standards
Analyze operational data to identify trends, bottlenecks, and areas for improvement, providing actionable insights to enhance client satisfaction and operational efficiency
Generate regular performance reports for clients, tracking key metrics such as timeliness, quality standards, and cost efficiency, and recommend strategies to address inefficiencies
Use predictive analysis to optimize inventory, meal planning, and staff allocation, ensuring cost reduction while maintaining high service quality and alignment with client goals
Qualification
Required
3 – 5 years of experience in a managerial role in account management, operations, or logistics, preferably in airline catering or a related field
Proven experience in leadership and team management, with the ability to lead by example and motivate teams in a high-paced environment
Excellent verbal and written communication skills, with the ability to liaise effectively with clients, team members, and senior management
Strong planning, coordination, and organizational skills, with a meticulous eye for detail
Ability to thrive in a dynamic, fast-paced environment and effectively handle multiple priorities at once
Proficient in Microsoft Office (Word, Excel, Power Point, Outlook); experience with inventory and production software is a plus
Capable of working in refrigerated environments for extended periods (up to 70% of the day)
Ability to work independently while also being an effective team player
High level of self-organization, results-oriented, and proactive in problem-solving
Ability to maintain and enforce food safety and hygiene standards and address any non-compliance issues swiftly
Must be able to obtain Airport access as per TSA regulations (49 CFR 1542.209)
Ability to work flexible shifts, including nights, weekends, and holidays, as required
Must have a valid driver's license
Preferred
A bachelor's degree in Business, Hospitality Management, Logistics or a relevant field preferred
Experience in airside, aviation, FMCG, or customer service environments is highly preferred
Benefits
Daily Complimentary Meals (Breakfast, Lunch and Dinner).
Genuine career development opportunities, both nationally and internationally.
Company
DO & CO AG
DO & CO The Gourmet Entertainment Company – A passion for hospitality Culinary delights on every banquet floor and in the sky: As a listed Austrian company with the three business segments of Airline Catering, International Event Catering, and Restaurants, Lounges & Hotels, we offer gourmet entertainment all over the world.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-06-30IPO
Recent News
2025-10-16
2025-08-14
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