Agiliti · 23 hours ago
Biomedical Service Manager
Indianapolis - District site
Full-time
Onsite
Mid, Senior Level
3+ years expAgiliti is a company focused on health and safety in the biomedical sector, and they are seeking a Biomedical Service Manager to oversee service teams and ensure adherence to company standards. The role involves creating a customer service culture, managing performance expectations, and enhancing processes to improve customer experience.
Health Care
Responsibilities
Creates a work environment in which employees become compelled to commit to their organization and its bottom line and feel pride and job ownership
Create a Customer Service Culture
Gets results personally and from work groups; sets performance expectations and holds people accountable for getting results
Establishes clear goals that align a unit’s efforts with the organization’s goals; ensures synergies between people, processes, and strategies to drive flawless execution of business objectives
Leads the implementation of new processes, activities and culture that enhances the customer experience; ensures that associates live a customer focused culture day to day
Emphasis on constantly improving processes, products, and services and exploring innovative ways to do the job. Willingness to consider change and to adapt
Participates and partners with Divisional Directors, Customer Service Technicians, Account Executives and Operations Manager on customer meetings to promote revenue growth, cost containment and expansion of services with existing and potential customers
Manage Profit and loss
Qualification
Required
3+ years of experience in supervising/managing medical service technicians or engineers
Bachelor's degree in Electronics, Mechanical Engineering or Biomedical Equipment Technology or equivalent military training
Valid driver's license
Excellent customer communication skills that project confidence, enthusiasm, and a professional image
Ability to lift and/or push 75 pounds and stand and walk for long periods of time
Willing to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours and travel, as required. Up to 30% travel may be required
Business and financial management expertise, including ability to manage a budget, assist with contract and account margin maintenance and support district office operations
Working knowledge of the healthcare industry, including an understanding of hospital operations, alternate care providers or medical equipment manufacturers
Experience in medical equipment preventive maintenance, repair and handling. Ability to read and understand technical manuals and electric/pneumatic schematics
Proficient computer skills, including Microsoft Office programs (Word, Excel, PowerPoint)
Knowledge in managing P&L
Benefits
Health insurance options for Medical, Dental & Vision plans
Short- and Long-Term Disability plans
Flexible Spending Accounts
Health Savings Accounts
Life Insurance Options
Paid Time Off
401K Saving Plan with employer match
Employee Discounts
Tuition Reimbursement
Daily Pay program
Employee Assistance Program
Wellness programs
Company
Agiliti
Agiliti is a provider of health care technology management and service solutions to the health care industry.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-02-26Acquired
2021-04-22IPO
Leadership Team
Tom Boehning
Chief Executive Officer and Board Member
Tom Leonard
CEO and Board Member
Recent News
Medical Xpress - latest medical and health news stories
2025-10-02
Company data provided by crunchbase