ML Property Group · 19 hours ago
Community Manager
Brookhaven, GA
Full-time
Onsite
Mid, Senior Level
4+ years expML Property Group is seeking a Community Manager to oversee all property operations. The role involves managing on-site employees, maximizing occupancy and income levels, and ensuring adherence to company policies while maintaining property standards.
Property ManagementReal EstateResidential
Responsibilities
Manages all on-site employees, including giving timely, constructive feedback and positive encouragement
Motivate the office and maintenance staff and give consistent verbal and written feedback
Has the ability to document performance feedback (including corrective actions) and effectively manages employee performance on a regular interval
Train and develop subordinates (provide on-the-job training and ensure assigned company training is complete)
Recruit, hire, train, motivate and supervise all on-site staff in order to achieve operational goals assigned to the property. This will include team building, training, and performance management
Plan and carry out the successive steps of regular duties and handles problems and deviations in the work assignment in accordance with objectives, policies, previous training, or company practices
Abides my state and federal work regulations including wage and hour laws. Does not participate in or allow discriminatory, harassing or retaliatory actions
Has read and understands the MLPG New Hire Onboarding Process and is effectively able to execute the process and communicate it to candidates
Coordinates directly with HR regarding termination decisions and does not make termination recommendations unless the proper documentation is in place
Communicate clearly to residents and in a consistent manner
Respond to resident requests and concerns in a timely, professional manner
Read and/or listen to resident requests/complaints in a calm, respectful, and open manner
Maintain a complete clean and neat uniform. Personal appearance must be clean and neat at all times, according to MLPG policy
Demonstrate customer service skills by treating residents, coworkers, supervisors, and vendors with respect, answering questions in a professional and open manner. Responds sensitively to concerns/complaints and exhibits a sense of urgency
Attend and assist in resident activities and functions after hours and weekends, as needed
Assist in budget preparation, as well as maintain budgeted income and expenses. Project monthly forecasts and understand and explain budget variances
Ensure that all rents are collected and posted and processed/deposited on a daily basis
Oversee all accounting transactions. Manage cash accounts, process invoices as directed by Supervisor and owner, maintain proper bookkeeping at all times
Perform and schedule all evictions and enforce adherence to all lease rules and regulations by all residents
Walk all vacant units as well as the property on a regular basis ensuring that it is well maintained. During these inspections all liability and/or deficiencies should be reported to to the Service Manager and Supervisor
Responsible for office operations, quality curb appeal, office and model cleanliness
Conduct market surveys as required. Create and implement marketing plans for ongoing success and high occupancy of the property
Has a working knowledge and a familiarity with Paylocity Payroll System. Seeks help and additional training if necessary
Seeks supervisor or ownership’s approval before approving employee overtime
Approval of timesheets and overtime by the 10am Monday morning deadline
Ensures employees have completed their time card approvals
Limits and monitors employee missed punches and disciplines chronic offenders
Does not manipulate over time records, monitors overtime proactively but does not remove legitimate employee overtime worked. Does not allow employees to work off the clock
Maintains accurate payroll records by promptly returning Associate Status Forms to Payroll
Must maintain all records in a complete and organized manner as described throughout the MLPG P&P Operations Manual and in full compliance with outside regulatory boards which may be applicable (EEOC, OSHA, EPA, HUD, etc.)
Consistently review all leasing performance and paperwork
Responsible for responding to all emergency situations, preparing all necessary reporting and notifying the Supervisor, Regional Director, VP and COO
Assist in managing the client/owner relationship by meeting with owners, conducting property tours, providing updates and information about the property performance, and responding to owner requests as needed
Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, OSHA, EPA and all other Federal, State and Local laws pertaining to Multi-Family Housing
Fully implement and enforce all policies and procedures as outlined in the MLPG Policy and Procedures Manuals
Maintain and keep Policies and Procedures in up to date manner, inform and train staff on any revisions in a timely manner
Review and approve all leasing application files; enforce property qualifying criteria in a fair and consistent manner for all leasing applicants
Qualification
Required
High school degree
Minimum of two years in a supervisory role
Computer software experience to include MS Word, MS Excel, Google Suite, and Entrata®
Basic typing skills and knowledge of computers
Use of the company's payroll system is required
Valid driver's license and current automobile insurance
Ability to furnish their own reliable transportation
Excellent written and verbal communication skills providing for effective communication with residents, employees, peers, vendors, owners, etc
Basic understanding of Landlord/Tenant laws and application
Familiarity with local Lease and Addendums
Fair Housing/ADA regulations and application
OSHA & EPA requirements for property management industry
Property management: 3 years
English and Spanish
Ability to commute to Atlanta, GA
Work location: In person
Preferred
College degree
Four years prior experience in property management or in a related industry
CPM®, ARM® designation
Prior HRIS experience
Bilingual abilities (written and verbal) may be required based on specific needs of property
Benefits
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Vision insurance
Company
ML Property Group
ML Property Group is a residential property management company.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sabra Atkins
Chief Executive Officer
Company data provided by crunchbase